Accenture Song - Customer Strategy Manager
About Accenture Song:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: www.accenture.com/song.
Job Description:
We are seeking an experienced professional with deep growth strategy and front office transformation experience with focus within one or more of insurance, banking, wealth management, retail, consumer goods, hospitality, travel industry.
Key areas you focus on may include sales (advisor) effectiveness / enablement, go-to-market strategies, B2B / B2C direct to customer growth, channel strategy, lead management, and sales operating model design. Additional experience across marketing and service strategy and other industries is a plus.
You are a problem solver with strong project delivery within industry or consulting experience who is comfortable working in fast-paced, agile environments. You have experience managing executive-level client relationships as a trusted advisor, facilitating workshops, developing business recommendations, and building business cases for new innovative solutions (e.g. AI / Gen-AI enabled capabilities). You know how to balance project delivery responsibilities of your team as well as managing project progress up to account leadership.
You also are:
• Passionate about helping clients solve complex growth and customer experience challenges, as well as supporting them through strategic transformations.
• Knowledgeable about the nuances of the one or more of the insurance, banking, wealth management, retail, consumer goods, travel industry broadly as well as front-line sales and commerce organizations and are ready to apply your knowledge to help clients optimize and transform their sales and service solutions.
• Experienced with managing executive level client relationships, acting as a trusted advisor, while managing junior team members to deliver high-quality solutions.
• Ready to dive deep into problem solving using creative and analytical thinking to transform challenges into opportunities.
• Energized by working in an agile, fast-paced environment and are at your best when collaborating with a team.
• Familiar with the selling processes and have pitched proposals and solutions to help solve client challenges.
As a Customer Strategy Manager, you will apply your expertise in sales & commerce to define and enable growth strategies and approaches to help clients achieve top line growth objectives with a focus on sales and channel / distribution. You will deliver on engagements in the following areas:
Thought Leadership
- Able to understand client needs, support the development of proposed solutions, and deliver high-impact projects by partnering with clients to help them support and transform their sales organizations and advance their position in the Financial Services market.
- Build client relationships to sustain Accenture’s profile as a long-term trusted advisor and partner.
- Manage and coach junior team members while continuing to grow your own expertise to help Accenture maintain its thought leadership position.
Delivery Execution
- Design and execute large scale and complex transformation programs and strategy engagements including current state assessments, target state design, and operating model transformations.
- Implement business changes that drive industry-specific, functional, and digital operating model transformation.
- Synthesize overall technology needs by analyzing a wide variety of solutions, selecting the most relevant tools & techniques to meet specific client requirements.
- Manage implementation engagements (requirements, design, test, deployment, etc.), from client buy-in to planning, budgeting, deliverables, and risk assessment, with heavy client engagement and large delivery teams.
Sales & Origination
- Originate, qualify, and close new opportunities for Accenture with our clients, including sales (advisor) enablement, go-to-market strategies, direct to customer growth, lead management, and sales operating model design.
- Drive pipeline opportunities from initial idea to contract to implementation, leveraging the best capabilities and offerings across Accenture (Song, Strategy & Consulting, Technology, Operations).
- Manage performance and profitability of sold deals, and identify opportunities for extension, cross-sell, or up-sell.
Experience, Attributes and Qualifications:
- 5+ years of industry experience in one or more of insurance, banking, wealth management, retail, consumer goods and travel industry, leading transformations specifically in a sales, operations, product, or strategy role. A robust understanding of the industry, along with familiarity with topic areas such as sales enablement, go-to-market strategies, direct to customer growth, lead management, and sales operating model design, is required.
- 2+ years of experience in strategy consulting, with broad experience in engagement management, business development, and leading complex programs / transformations.
- 3+ year of experience with supporting the development strategic recommendations (or decisions) for critical experiences, products, or services of the organization (and/or)
- Managing a P&L or a pipeline of business development opportunities (and/or)
- Providing enterprise level business or technology advisory all the way to various executives (VP / SVP or c-suite level)
Preferred Qualifications:
- You have excellent communication (written and spoken) and interpersonal skills, including compelling story telling skills for an executive audience and the ability to interact with diverse stakeholders.
- You have strong client relationship development and client management skills.
You’ve implemented Commerce platforms, Experience platforms, CRM, CDP, Loyalty programs, MarTech solutions, and/or Sales Transformation initiatives.
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Hong Kong
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