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IT Support Agent with German (Opportunity for students)

Job Location: Bratislava

Regional Description: Slovakia

Job Number: 00535334

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- Job description

What will be your responsibility?
Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems.

• Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries.
• To answer incoming calls in the required time
• Distribution and management of incidents to other support level groups
• Resolution of simple and medium IT incidents
• Providing IT services, user training and support to end users

  What are we looking for?

• Advanced in German and English language
• Broad understanding of MS Office skills (Excel, Word, PowerPoint)
• Understand customer requirements and translate them into a technical reality
• Very good problem solving skills
• Excellent communication, interpersonal and troubleshooting skills

What do we offer?

• Interesting and exciting work
• Big and prestigious companies, including 94 of Fortune Global 100, as your clients
• Smart colleagues and informal culture
• Motivating salary and benefit package
• Various and highly valued practical experiences
• Wide range of leading-edge trainings (we offer around 80 percent more training hours than our competitors)
• Unique company culture based on respect to individual and formed by code of ethics
• Regular promotion process based on a transparent assessment of your performance
• Career counselor who will guide you to develop and direct you professional career
• Opportunity to help the community via various volunteering activities or get support for your non-profit projects via our annual Employee Grant Program
• Lot of fun at various social and sporting events

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