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Junior IT Support Agent with German (Opportunity for students)

Job Location: Bratislava

Regional Description: Slovakia

Job Number: 00535334

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- Job description

POSITION DESCRIPTION

Accenture Advanced Technology center is looking for technology enthusiasts ready for a challenging IT career and focus on application development, systems administration work, and software maintenance providing practical programming and technology implementation for business.

You could have the opportunity to help clients develop applications with a cloud-first, digital- first mindset, generate the next wave of innovative technology in our state-of-the-art Accenture Labs, and provide end-to-end service and project delivery across all our Accenture Delivery Center engagements using rapid development principles such as Agile and DevOps to make software faster, flexible and more liquid.

 
WHAT YOU WILL DO

As a Junior IT Support Agent, upon completion of wide range of trainings, you’ll start:

• Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems

• Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries.

• To answer incoming calls in the required time

• Distribution and management of incidents to other support level groups

• Resolution of simple and medium IT incidents
• Providing IT services, user training and support to end users

WHAT WE EXPECT
• Fluent in German and English language

• Broad understanding of MS Office skills (Excel, Word, PowerPoint)

• Understand customer requirements and translate them into a technical reality

• Excellent communication, interpersonal and troubleshooting skills

 
WHAT WE OFFER

Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal hourly minimum gross base pay starting from 5€ depending on your professional and personal qualifications in the required areas.

• Discounts for Accenture employees 
• Employee Referral Bonus
• Lunch Card
• German language courses

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