Skip to main content Skip to Footer

Job Listing

Client support agent with French language

Job Location: Bratislava

Regional Description: Slovakia

Job Number: 00313494


- Job description

Job Summary:


Helpdesk Agent

Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Ensuring telephone accessibility for the customers

• To pick up the telephone promptly as a priority over all other activities

• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base

• To provide timely, accurate and relevant service related information in order for them to be delighted

• Solves problems largely by precedent with referral to detailed instructions/procedures

• To ensure the continuous improvement of response time to complaints and queries

• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer custom



• Very good communication skills , ownership , willing to solve the issues

• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers /  customers on a regular basis)

• Good IT procurement skills. PC (Windows, Word, Excel, PowerPoint) and ERP (SAP) or other eRequisitioning tools essential.

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.