The path to 360° value starts here—featuring our most provocative thinking, extensive research and compelling stories of shared success.
WHO WE ARE
HOW WE'RE ORGANIZED
Utility companies are moving toward new operating models as disruptive technologies change the market landscape. We help them reinvent themselves.
Accenture Intelligent Utility Operations has the expertise to help boost customer satisfaction, double growth rates and reduce costs by as much as 50 percent.
Provides all operations required to define, pilot, launch and industrialize new products and services:
Provides end-to-end operations to manage assets and field force activities:
Provides fully integrated retail and customer operations across the customer lifecycle:
Provides end-to-end operations to manage smart devices and smart insights:
Accenture has helped clients to achieve business outcomes:
Reduce cost to serve per client 30% to 50% in the retail and customer operations businesses
Move 35% to 50% of customer interactions to digital channels
Eliminate > 40% of manual work through automation and robotics
Energy is the lifeblood of asset-intensive companies. That’s why many businesses today find themselves at a critical crossroads.
Agility, flexibility, and responsiveness enhance and optimize the customer experience and deliver superior business outcomes.
How organizations are reinventing their business with Intelligent Operations.
We're looking for innovators to deliver continuous, rapid innovation to help Utilities reinvent themselves at Accenture Operations.
Harness talent, data and intelligence to deliver superior customer experiences and business outcomes.
Reinvent your business for a future of value and growth.
A unique Human-Machine Operating Engine that transforms business operations and delivers results.