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Emerging technologies make their mark on Singapore’s public service

OVERVIEW

Among the foremost missions of government is to improve the delivery of public services and meet the rising expectations of citizens.

Our research, based on a survey of public service technology leaders in nine countries (Singapore, Australia, Finland, France, Germany, Japan, Norway, the United Kingdom and the United States), reveals that emerging technologies are already playing a pivotal role in helping agencies achieve this mission—and expectations of future gains are high.

But our respondents are also pragmatic: Technology is only one part of a wider program of profound change where leadership, adaptability and skills will also play their part.

The time for experimentation, adoption and exploitation of emerging technologies has begun.

FIND OUT MORE ABOUT THIS RESEARCH AND DOWNLOAD THE REPORT [PDF]

SMART NATION WORKFORCE

How emerging technologies are shaping Singapore’s public service workforce of the future

Singapore is one of the first countries to recognise the potential of emerging technologies to revolutionise the way public services are delivered. Accenture’s Public Sector Emerging Technologies Research finds that readiness, awareness and development of these technologies varies significantly from country to country, with Singapore ranking as one of the most advanced and well-prepared nations.

With the Smart Nation Workforce agenda well-established Singapore looks set to remain at the leading edge.

LEARN MORE AND DOWNLOAD THE REPORT [PDF]

STRONG EXPECTATIONS

Emerging technologies have the potential to play a transformative role in meeting Singapore public service agencies’ key challenges.

Increasing citizen satisfaction

The #1 objective when considering or implementing the Internet of Things, machine learning, video analytics and biometrics

Increasing citizen satisfaction

Internet of
Things

Machine
learning

Video
analytics

Biometrics/
identity analytics

Increasing job satisfaction

80%

of public service agencies agree that implementing intelligent technologies “will improve the job satisfaction of current employees.”

Outcomes are already being achieved

51%

of those who are piloting or implementing projects report positive gains from the use of intelligent technologies in developing new services and applications.

BUT OBSTACLES REMAIN

There are hurdles to overcome for Singapore public service agencies as they seek to implement emerging technologies.

Top three barriers to implementation of emerging technologies

Top three barriers to implementation of intelligent technologies

Legacy systems

Lack of leadership support or understanding of potential

Lack of internal skills or ability to hire

  • Legacy systems

  • Lack of leadership support or understanding of potential

  • Lack of internal skills or ability to hire

EMERGING TECHNOLOGIES GAIN MOMENTUM

Adoption patterns may differ by sector and geography, but there is a clear appetite for embracing emerging technologies in Singapore.



Top three emerging technologies piloted or implemented by country


Top three intelligent technologies piloted or implemented by country

Top three intelligent technologies piloted or implemented by country


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