Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Operations Solution Architect Senior Manager

Accenture is one of the world’s leading providers of outsourced services, we help our client’s architect, build and operate high performance Intelligent Sales & Customer Operations organizations through our global and flexible solutions. At Accenture we partner with forward-thinking business leaders, of the world’s most dynamic companies, to transform procurement and drive sustainable changes to their cost structures.

As one of the leading marketing outsourcing specialists, Accenture excels at helping companies build the foundation for long-term growth. We are committed to delivering exceptional service through our exceptional people, and as an employee you’d enjoy a fulfilling career in an innovative environment where challenging and interesting work is part of daily life.

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Position:

Accenture is seeking an Operations Solution Architect Senior Manager to act as the Africa and Asia Pacific (AAPAC) Team Lead for the Solution Architect (SA) team in Marketing Operations. This position is a critical client-facing role that has deep functional and industry content expertise. Operations Solution Architect Senior Managers are deal-shapers and storytellers with an emphasis on leveraging value frameworks that unlock superior business outcomes. Operations Solution Architect Senior Managers help create the value proposition and clearly articulate its benefits to client and internal stakeholders. The role operates as a single point of contact or as part of a team, accountable to the Enterprise Architect and/or Deal Team SPOC from qualification to deal closure.  In your role as the regional team lead for AAPAC, you will be responsible for managing a multi-national team of executives across a dozen time zones as well as being responsible for developing and managing your own solutions and business outcomes.

Key Responsibilities:

  • Manages pre-sales Solution and Business Architects fostering team excellence contributing to regional sales targets with Fortune 500 and regional Enterprise clients

  • Manages people and careers for executive-level employees, encouraging a culture of growth with specialization and deep-domain expertise in Digital Marketing Operations

  • Represents regional solutions team with senior regional Managing Directors on contributions to sales pipeline, interlock between Solutions, Delivery and Sales

  • Accountable for maintaining team budgets across the region, managing team utilization, attrition, performance, and Accenture priorities

  • Develop close relationships with key regional stakeholders; understand the solution process and players to drive struggling solutions to positive outcomes

  • Drives thought leadership and execution of special projects to benefit the Solution, Delivery and Sales process through automation, methods, and tools

  • Plays a critical role that combines research, industry benchmarks and data from Accenture’s value framework and beyond into a value proposition with clear, deliverable business outcomes tailored to client needs

  • Understands end to end customer journeys and how to enhance end user experiences through customer operations, intelligent sales and marketing levers and tactics

  • Is part of a greater deal team; participates in market research / due diligence and ultimately translates complex functional, technical and business requirements into cohesive value proposition

  • Contributes to all client-facing materials and expertly articulates the value proposition to clients and internal teams. Has deep knowledge of the best of Accenture and can pull these contents into the client response / oral presentations

  • Works with or leads other Solution Architects to ensure the value framework model and planned business outcomes are mapped to the solution and in alignment with client expectations

  • Maintains a keen understanding of marketplace intelligence trends, competition etc. to provide market leading perspectives, emerging trends, tools and techniques that can be effectively utilized to develop and promote business

  • Acts independently to determine methods and procedures to create compelling value propositions, benchmarks and industry standards and documents for future re-use

  • Orchestrates the contributions of value SMEs into end-to-end value propositions for large and/or complex deals as a dedicated role or a combination of providing support to multiple smaller deals simultaneously

Key Deliverables:

  • Management, utilization, and performance reporting across the region / team

  • Leverages Accenture’s Value Framework to create compelling value propositions, including impactful Headlines by supported/referenceable customer experience data points, values, and business outcomes

  • Journey from Value proposition to solution components and building blocks (a map of how the solution will achieve the value proposition model)

  • Key differentiators for Accenture from the competition or status quo

  • Relevant case studies and/or market and industry data points

  • Client-facing presentation materials to support the value proposition

  • Support for complex value-creating contracting schedules

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Qualifications

  • Preferred 10-15 years’ experience leading delivery or consulting for large-scale operations in marketing departments or equivalent experience

  • Experience with building and driving value propositions & sales strategies with clients and internal sales teams

  • Experience with estimation for scopes of work, client deliverables and price negotiation with internal and client stakeholders

  • Experience working with multidisciplinary teams in multiple locations and multiple time zones

Preferred Skills:

  • Minimum of 5 years developing and leading high-performance teams at an executive level or equivalent experience

  • Minimum of 5 years’ experience with building, measuring, and elaborating on business outcomes indicators or equivalent experience

  • Minimum of 7 years of advanced expertise in Excel and PowerPoint or equivalent experience

  • Minimum of 5 years of delivery experience in digital marketing operations projects, ideally working with multiple delivery centers

Professional Skills:

  • Clear and concise articulation, presentation, and documentation skills

  • Data-driven approach to creating compelling value propositions

  • Research and analytical problem-solving skills

  • Proven ability to work independently and as a team member

  • Strong communication (written and oral) and interpersonal skills

  • Good organizational, multi-tasking, and time-management skills

  • Good communication (written and oral)

  • Experience working with diverse, global teams

Travel & Time Commitment:

  • Due to the requirements to meet client timelines and the international nature of our delivery teams, occasional early-morning and late-evening hours may be required

  • Travel may be required but due to the general trend to virtual experiences, travel may be capped at 25% or less at some point in the future

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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