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Advanced Customer Strategy

Job Location: Stockholm

Regional Description: Sweden

Job Number: 00630173


- Job description

Accenture Strategy


Advanced Customer Services Practice

- Senior Consultant, Manager, or Senior Manager


Welcome to Accenture Strategy


Accenture Strategy works with our clients to solve their toughest issues, realize their most promising opportunities, and deliver real results. Based on an industry context, our strategy professionals partner with C-level executives to define “what,” and then bring the best of Accenture to implement “how.” Whether it's business strategy, technology strategy or operations strategy, we drive value, shape new businesses and design operating models for the future—with the goal of helping clients identify and build the capabilities needed to differentiate themselves and outperform their competitors.


Accenture Strategy’s Advanced Customer Services practice focuses on collaborating with Chief Sales Officers and Chief Customer Service Officers to devise business strategies that create innovative and high performance operations, that more effectively meet customer expectations and deliver sustained business outcomes. The value we deliver comes from our ability to align underlying processes and operating models to support sales, market and customer service strategies.

Role Description


As a member of the Advanced Customer Strategy Services team you will work with and deliver outcome focused services that address both sales and service challenges. The work includes enabling the Chief Sales Officer agenda by delivering results when it matters most - from sales operations and execution excellence to driving growth across sales channels. The work can also focus on enabling The Chief Customer Service Officer agenda by capitalizing on the service experience for retention and growth, and excelling at delivering the service promise across channels.

A typical project duration is 2-4 months and clients include many leading companies in the Nordics. Frequent travelling may be required, but vary depending on client and project context.

Key responsibilities:

  • Address both strategic and operational issues
  • Drive diagnosis and value assessment in order to identify value creation opportunities for clients
  • Guide teams through issue identification and work plan development using problem solving principles and past experience
  • Work seamlessly with the Accenture team and our clients' own resources to ensure that the recommendations are implemented
  • Establish and develop long term client relationships based on trust and delivery of sustainable results
  • Contribute to the Strategy and Sales & Customer Service practice with thought leadership  and team capability development




Prior experience:


The candidate should have previous experience from working in a sales role and/or within sales and marketing context. Given the nature of the role (i.e. management consulting), previous experience from a top tier management consulting firm is highly relevant for the role. Strong skills within communication, problem solving, business acumen, relationship development and project management is required.  Previous relevant experience includes sales strategy, sales optimization, sales efficiency, pricing, digital sales and customer service. Project management and documented sales experience is meriting. The candidate should have an aspiration towards leadership and the ability to thrive in a demanding fast-paced and team-oriented environment.


Education: M.Sc. in Engineering or Business

Language: English and Swedish



Apply online below. Remember to attach your CV, cover letter, translated High school grades and University grades. We look forward to receiving your application!


Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture welcomes and encourages applications from diverse backgrounds related to gender, age, ethnicity, culture, race, religion and belief, disability, nationality, sexual orientation and gender identity. Inclusion and diversity are fundamental to our culture and core values, providing an environment where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity!



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