Hypercare & Stabilization Manager
As an SAP Hypercare & Stabilization Lead – Manager, you will be responsible for ensuring the successful stabilization and hypercare of SAP implementations, driving business value by assessing the current state, capturing high-level requirements, and defining technology-enabled solutions. You will lead the post-go-live support phase, ensuring smooth transitions, issue resolution, and process optimization. As a subject matter expert, you will collaborate with teams, manage cross-functional initiatives, and provide innovative solutions to challenges across multiple teams. Advanced proficiency in Program Management Office (PMO) is essential, with recommended expertise in SAP Project Management.
Key Responsibilities:
- Lead the hypercare and stabilization phase of SAP implementations, ensuring smooth transitions and issue resolution.
- Act as a subject matter expert in Program Management Office (PMO) and SAP Project Management, providing guidance and solutions to complex challenges.
- Identify opportunities to deliver business value by assessing the current state, capturing high-level requirements, and defining SAP-enabled business solutions.
- Facilitate workshops to gather requirements, foster collaboration among stakeholders, and validate proposed solutions.
- Develop comprehensive business cases that outline the benefits, impacts, and feasibility of proposed initiatives.
- Create and maintain documentation that clearly articulates business processes, technology integrations, and solution designs.
- Lead cross-functional teams to ensure alignment and successful implementation of business strategies and SAP solutions.
- Collaborate with multiple teams, contribute to key decisions, and provide solutions to problems that apply across various teams.
- Continuously assess and refine business processes to enhance efficiency, effectiveness, and alignment with organizational goals.
- Monitor and report on hypercare progress, ensuring timely resolution of issues and alignment with strategic goals.
Basic Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 10 years of experience in SAP project management, hypercare, or stabilization roles.
- Advanced proficiency in Program Management Office (PMO).
- Strong understanding of SAP Project Management and its role in delivering business value.
- Proven experience in managing post-go-live support, issue resolution, and process optimization.
- Excellent problem-solving skills with the ability to work independently and provide innovative solutions.
- Strong collaboration and communication skills to engage with stakeholders and cross-functional teams.
- Experience in facilitating workshops and developing detailed process and solution documentation.
Preferred Qualifications:
- Certifications in SAP Project Management, PMO, or related areas.
- Familiarity with SAP S/4HANA and cloud-based SAP solutions.
- Experience with process optimization, change management, and integration.
- Knowledge of Agile development methodologies and project management practices.
- Proven ability to identify opportunities for innovation and process improvement in SAP hypercare and stabilization phases.
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