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CRM Process Manager

Taguig Job No. r00179697 Full-time

Job Description

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

The  Strategy & Consulting Global Network Song practice works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.

We are looking for passionate and driven individuals who will help define sales and marketing strategies, design and implement Salesforce solutions and help optimize our client’s Salesforce program. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking, and commitment to quality.

Key Responsibilities include:

  • Developing CRM strategy

  • Designing interventions to drive customer acquisition / customer engagement

  • Managing full spectrum of Sales/ Marketing program execution from strategy definition to technical delivery in Salesforce

  • Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading, and coordinating solution design and deployment across multi-dimensional team

  • Monitoring trends, analyzing data, to optimize sales & marketing programs

  • Identifying process improvement opportunities

  • Developing business case for CRM strategies, technology solutions

  • Developing / supporting development of CRM/Martech platform technology

What’s in it for you?

  • An opportunity to work on transformative projects with key G2000 clients
  • Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
  • Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
  • Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
  • Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

About Accenture Strategy & Consulting:

In Accenture Strategy & Consulting, we work with clients to shape their future. Drawing from years of leading business-driven and tech-enabled transformation at scale. As a recognized leader in driving change and innovation, serving clients in 120+ countries - we’re able to seek out and seize the greatest opportunities for our clients. Working in partnership with over 200 of the world’s leading ecosystem partners, we can re-tool traditional ways of working to enable new enterprise-wide intelligence and adaptability. Start your journey with us and be part of our global network of world-class Strategy and Management Consulting Talent today. To learn more about S&C, visit


Your experience counts!

  • Experience in designing / managing CRM with hands-on/functional consultant experience in Salesforce Sales/Service/Marketing Cloud implementation with deep functional, industry and client facing experience

  • Should be certified in Salesforce across different Salesforce Clouds

  • Should have experience in Salesforce multi-cloud implementation

  • Experience with CRM, Marketing software, Channel integration, Real Time Decisioning is desirable.

  • Strong understanding of how digital channels work together to create a cohesive, personalized marketing program for the customer, not just knowledge of one channel

  • Experience managing CRM Programs for large, complex clients with proficiency in measurement and operations

  • Ability to drive the engagement with minimal supervisor involvement and should be able to work independently from onshore/offshore

  • Ability to establish and build on working relationships effectively

  • Hands-on experience of salesforce

  • Good Consulting experience is preferred

  • Experience in working with middle to senior management levels within existing organization / client organizations

  • Excellent oral and written communication skills

  • Strong analytical skills and the ability to drive results-oriented decisions. Data-driven mindset within proven utilization of information to drive decisions, calibrate and results.

  • Highly organized, proven ability to develop efficient processes that elevate team performance and drive results

  • Proven success in navigating global matrixed environments and / or experience in client facing roles

  • Ability to work effectively in a remote, virtual, global environment

  • Ability to work in a fast paced and unstructured environment

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