Tech Del & Ops Excellence Sr. Analyst
Ready to join Accenture’s team of empowered people? We’re looking for candidates with the following skills and experience for this role. Do you fit the profile? If you do, we’d love to hear from you!
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Who we are:
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
What’s in it for you?
At Accenture you will work on meaningful and innovative projects, powered by the latest technologies. You’ll be immersed in industry best practices such as event-driven architectures and domain-driven designs. Accenture will continually invest in your learning and growth. You'll work with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
• Drive the collection and preparation of new and existing data and sources with high level data management, analysis and visualization knowledge helping and supporting operations and clients in understanding the deliverable and final output.
• Develop and maintain reporting and analytics solutions to internal and external clients.
• Updates all other technical documents related to reporting deliverables, work instructions and development solutions.
• Participate in the end-to-end lifecycle of business intelligence and analytics solutions and implementation from requirements gathering and analysis, to technical design, testing and deployment.
• Actively contribute in the identification, development and presentation of pertinent information and implementation of business intelligence solutions and advanced analytics for Service Desk and TEM that would improve business outcomes and elevate Accenture’s ability to add value to the clients.
Basic Qualifications:
• Must possess strong quantitative, analytical and technical aptitude skills.
• Must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers.
• At least 2 years of related reporting and data analytics experience.
• Strong passion for business and industry research including data-driven research.
• Must have a working knowledge or experience in Microsoft Power BI, MS Access and MS Excel
• Advance knowledge in MS SharePoint, MS PowerApps, MS Access, VBA Excel Macros, and SQL an advantage.
Responsibilities:
• Develop new reports as required and maintain existing reports for Service Desk and TEM.
• Implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain data governance processes.
• Identify, analyze, and interpret trends or patterns relating to key performance indicators in complex data sets.
• Identify anomalies in various data sources.
• Visualize digital analytics to showcase meaningful data drive insights using BI Tools.
• Determine opportunities for automation using different technologies.
• Develop ad hoc analysis or reports and communicate insights to business teams.
• Other related duties as assigned.
Working Conditions
• May be assigned to any Accenture Philippine Delivery Centers depending on the project location and business needs once RTO is implemented
• Must adhere to the assigned work shift schedule and hours and may be required to render additional hours, as necessary.
• Work shift schedule may change from time to time
• Will be required to complete the Microsoft Data Analyst (PowerBI) Online Training and pass the Certification within 6 months upon hire.
What we believe:
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.
What’s in it for you?
- Competitive Total Rewards (Compensation, Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Flexible Working Arrangements*
- Healthy and Encouraging Work Environment
- Company-sponsored trainings like upskilling and certification
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Car and housing plan*
*Terms & Conditions apply
Equal employment Opportunity Statement:
All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
IMPORTANT REMINDER: We appreciate your interest in applying with Accenture. Please ensure to complete your profile and accomplish all required information in Workday within the next 24 hours, in order for us to start processing your application. You may access Workday by clicking the “Apply Now” button or refer to the link sent via SMS or email.
Mandaluyong City
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.