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IT Service Management Manager (Taiwan market)
Kuala Lumpur
Job No. r00191889
Full-time
Job Description
Overview:
As a team leader you are responsible for supervising, managing and motivating team members (more than 10 in a team) daily. You should also be able to act proactively to ensure smooth team operations and effective collaboration. In addition, this position establishes and manages relationships of team member into Accenture style of working and Project requirements. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement.
Primary responsibility is to ensure smooth function of client operations and client management.
Secondary responsibility includes and not limited to people management and metrics management
Roles included:
Leading a team
Performing gap analysis
Client/stakeholder management
Providing feedback & coaching
Supporting recruitment of new members
Perform team Management
Contacts:
The lead will interact with the following people on a weekly basis:
Operations Manager
Training and quality teams
Client / GSO (As applicable)
Quality Team
Qualifications
Job Requirements:
Prior experience with IT service delivery and team management experiences of minimum 3-5 years.
Knowledge in enterprise technologies or equivalent such as Azure, Cloud, 365 and others.
Continuous improvement focus – result oriented
Excellent communicator. Languages required will be English and Mandarin
Experience in MS Tools
Experience in Deal Management / Contract compliance
Strong in Metrics and Reporting
Skilled in MS Office including MS excel, word and PowerPoint be highly preferred
Excellent analytical capability
Should be highly proactive
ITIL Foundation™ certified (or equivalent).
