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IT Service Management Manager (Taiwan market)

Kuala Lumpur Job No. r00191889 Full-time

Job Description


As a team leader you are responsible for supervising, managing and motivating team members (more than 10 in a team) daily. You should also be able to act proactively to ensure smooth team operations and effective collaboration. In addition, this position establishes and manages relationships of team member into Accenture style of working and Project requirements. This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement.

  • Primary responsibility is to ensure smooth function of client operations and client management.

  • Secondary responsibility includes and not limited to people management and metrics management

Roles included:

  • Leading a team

  • Performing gap analysis

  • Client/stakeholder management

  • Providing feedback & coaching

  • Supporting recruitment of new members

  • Perform team Management


The lead will interact with the following people on a weekly basis:

  • Operations Manager

  • Training and quality teams

  • Client / GSO (As applicable)

  • Quality Team


Job Requirements:

  • Prior experience with IT service delivery and team management experiences of minimum 3-5 years.

  • Knowledge in enterprise technologies or equivalent such as Azure, Cloud, 365 and others.

  • Continuous improvement focus – result oriented

  • Excellent communicator. Languages required will be English and Mandarin

  • Experience in MS Tools

  • Experience in Deal Management / Contract compliance

  • Strong in Metrics and Reporting

  • Skilled in MS Office including MS excel, word and PowerPoint be highly preferred

  • Excellent analytical capability

  • Should be highly proactive

  • ITIL Foundation™ certified (or equivalent).

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