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Procure to Pay Operations Analyst (PTP) - Thai Speaking

Kuala Lumpur Job No. r00191227 Full-time

Job Description


  • Supervise the daily operation on PTP process
  • Daily operational performance management and meet targets including Service Level Agreements with client;
  • Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
  • Facilitate the operational Change Request (CR) process;
  • Build team succession and make it effectively;
  • Provide a holistic view of service delivery to the client;
  • Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
  • Support Ad Hoc contractual projects for the client in line with the nominated project team;
  • Initiate and own continuous improvement projects within area of his/her responsibility;
  • Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Key Responsibility

1.       Operation Excellence

  • Work with OE support team ;
  • Sound Operations management experience (including SLA management);
  • Basic contractual / change management knowledge;
  • Client interaction skill;

2.       Problem Solving

  • Experience in managing unstructured problems
  • Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
  • For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.

3.       Project Management

  • Attendance to meeting and reviews based on defined MOS system;
  • Support SDL achieve the cost control within budget;
  • Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
  • People developer, build up team succession and keep the delivery continuously;
  • Client communication, build up the relation and expectation management;
  • Innovation at work, and focus on client value creation;
  • Take ownership



  • Fluent Thai and English skills including Oral and Business Writing
  • Familiar with F&A outsourcing operation,
  • Rich client facing experience, good at communication with client
  • High responsibility and dedication on work
  • Possess relevant Degree

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