Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery.
Research, gather and synthesize information.
Responsible for end-to-end software development and support for all work transitioned from Group (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. Lead the effort to design, build and configure applications, acting as the primary point of contact.
Responsible for quality assurance of the team delivery in conformance to the Bank-defined software delivery methodology and tools.
Partner closely with the Group domain team to plan and manage transitioned deliverables.
Data: Systems for Enterprise Data Analytics (Data Lake, Structured Data Warehouse, Data Marts), integrated BI tools, large-scale data integration tools, analytical tools (SAS, data science workbench, marketing analytics, credit/portfolio analytics), and big data platform and tools
Enterprise (Shared Platform): Workflow and content (robotics and enterprise workflow), human resources and eReconciliation systems
Global Markets: Development of global markets trading and order management systems.
Digital Banking: Technical design, development, evolution, and life cycle management of digital customer touchpoints, applications, and platforms across digital banking
Cards: Card issuing and compliance; PIN host management (Crypto & HSM); merchant acquisition and terminal management; collections system; rewards and loyalty management systems
Core Banking: Assets and liability products processing and retail payment processing
Customer Management: CRM; Retail and Wholesale Banking sales and servicing platform enabling omni-channel experience across self-service, and staff assisted channels.
Cash & Payment: Cash management, pricing systems, payment processing and payment clearing application portfolio Compliance Bank-wide Anti-Money-Laundering (AML) and Customer Due Diligence (KYC) management platform.
Finance: Development of financial accounts (GL, expense), regulatory reporting and management accounting
Risk: Development of credit and market risk management systems
Microservices & Continuous Delivery: Internal and external online interfaces based on EAI (Message-oriented Middleware), Web API (OAuth2 and JSON) and micro-services (Spring framework)
IT Service Management: Implementation and management of quality IT services in incident management, financial management, event management, capacity management etc.
Part of Run-the-Bank capability with focus on stakeholder engagement, service level/scope management, operational process management, and reporting
Service Recovery: Primarily responsible for incident recovery and problem management function for the entire organization's technology platforms, including level 1 and 2 application and infrastructure support.