Skip to main content Skip to footer

Technical Support Specialist (Japanese Speaker)

Kuala Lumpur Job No. r00169464 Full-time - On-Site
Apply Now
Save Job Saved Job
Register for Job Alerts
go back to referred job

Job Description

Job Description

The technical support specialist is to provide enterprise-level support to customers. As a cloud support specialist, you will work in a team of experienced support engineers to resolve customer's concerns and issues for using cloud infrastructure products. You would use your technical expertise and communication skills to understand customer's problems, provide technical assistance, then guide them to resolution. You would also share your insights with product engineers on customer needs and issues to help product improvements.

Responsibilities

  • Provide technical assistance and support over e-mail as part of a global support organization. (Could be needed to add Chat support in future)

  • Provide initial response to customer's inquiry, troubleshoot, provide updates, identify root cause, and resolve the issue to the satisfaction of customer.

  • Handle escalation from customers and lead to satisfactory resolution.

  • Co-work with engineers across technical and product to resolve complex issues.

  • Consult with senior engineers and subject matter experts (SME) to accelerate problem resolution.

  • Follow communication guidelines and security policies when communicating with customers.

  • Categorize support requests for support and service analytics.

  • High sensitivity to the importance of each ticket/good sensitivity to triage tickets based on customer importance.

Qualifications

Job Specification

  • Willing to recreate/reproduce the problem on their own in the AppSheet interface. Test and troubleshoot the problems end to end by themselves without little or no consultation.

  • Attention to detail, fast learner and strong passion to learn AppSheet in-depth. This includes how AppSheet works inside-out and eventually becomes an AppSheet superuser.

  • Have excellent communication skills that communicate with high-profile clients clearly and carefully. This includes the skills to describe/write/translate technical solutions for the client as simply as possible,

  • 100% comfortable with working in highly ambiguous situations and being a master of problem solving: you are able to demystify an extremely ambiguous situation and work alongside customers to figure out their use cases patiently (i.e. why they build their apps for what purposes) and eventually figure out the root causes.

  • Experience with some level of programming languages and must understand basic programming concepts.

  • Prior knowledge in manipulating datasets (in Excel/Sheets/Spreadsheets)

  • Basic knowledge of relational databases.

  • Fluent in English & Japanese language.

#LI-MA

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Apply Now
Register for Job Alerts

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

LEARN MORE

Learn more about Accenture

Our more than 733,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
FIND OUT MORE

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

FIND OUT MORE

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

SEARCH ACCENTURE JOBS

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

REGISTER FOR JOB ALERTS