Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required
Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed
Responsible for confirming, managing and improving compliance with Accenture Quality Framework and/or quality certifications using Accenture methodology
Develop and maintain quality audit processes/procedures
Acts as point of contact for updates on policies and procedures
Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
Ensure high quality work products and processes, e.g.
Fact based findings followed
Independence in audits
Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices
Graduate with 2-3 years of working experience
1 – 2 years experience in Operations with excellence quality metrics
Ability to motivate teams and rally the group toward organizational goals
Excellent oral and written communication skills.
Passion for learning and creative problem-solving.
Good knowledge of Training strategy and facilitation
Good knowledge of language of the countries supported is an advantage
Analytical frame of mind.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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