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Quality Analyst - Japanese speaker

Kuala Lumpur Job No. r00153423 Temporary

Job Description

Job Description

  • Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required
  • Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
  • Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed
  • Responsible for confirming, managing and improving compliance with Accenture Quality Framework and/or quality certifications using Accenture methodology
  • Develop and maintain quality audit processes/procedures
  • Acts as point of contact for updates on policies and procedures
  • Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
  • Ensure high quality work products and processes, e.g.
  • Fact based findings followed
  • Independence in audits
  • Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices


Job Qualification

  • Graduate with 2-3 years of working experience
  • 1 – 2 years experience in Operations with excellence quality metrics
  • Ability to motivate teams and rally the group toward organizational goals
  • Excellent oral and written communication skills.
  • Passion for learning and creative problem-solving.
  • Good knowledge of Training strategy and facilitation
  • Good knowledge of language of the countries supported is an advantage
  • Analytical frame of mind.


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