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HR Service Delivery Associate (Japanese Speaker)

Kuala Lumpur Job No. r00113538 Full-time

Job Description

Job Descriptions:

  • To provide uality customer service in response to inquiries received be the main contact for the customer in handling a question or problem and keeping the customer updated with timely and frequent updates as to the progress of resolving the issue.

  • Works towards possessing in-depth knowledge of system behavior.

  • Accurately handles processing of transactions related to new hire, terminations, personal and job changes.   

  • Resolves complex inquiries and requests that are escalated through other support groups within HRSS.

  • Conducts or assists with complex issues, transactions and policy interpretation to resolve issues, recommends solutions and assists with facilitation of resolution. 

  • Ensures actions are in compliance with Company policies and procedures and to local, state, and federal employment law.

  • Participates in and contributes to special assignments and projects as needed.

  • Facilitates background investigations and other due diligence activities 

  • Coordinates candidate referral payments 

  • Performs data entry and maintenance in various company systems to ensure accurate candidate identification

  • Provides navigational support to Recruiters, Managers on Workday system

  • Provide quality customer service in response to inquiries made via phone or e-mail from Candidates, Employees, Hiring Managers, and Internal Business Partners 

  • Uses procedures, policies, knowledge database and other reference materials to fulfill job duties 

  • Handles cases with customer service techniques defined in Training Modules for Talent Acquisition. 



Job Requirements:

Fluent in spoken and written Japanese language. Able to demonstrate Japanese language proficiency Level at N2 or N3 level based on the Japanese Language Proficiency Test.  

• 1+ year of diverse cross-functional HR experience as a strong performer within a large organization will be an added advantage.

• Ability to adapt to a rapidly changing environment.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

• Excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone and in person.

• Excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.

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