Job Description


  • Gather and document reporting requirements
  • Creating regular and customized reports
  • Produce & Deliver timely ad hoc and standard operational reports on a daily, weekly & monthly basis (billing, SLA, KPI & other Ad Hoc reports)
  • Publish & maintain reporting data as required
  • Provide regular and ad-hoc results interpretation to Accenture management as requested
  • Use data to provide insight and trending which is critical operations and the management teams.
  • Manage reporting change requests
  • Work with process subject matter experts from each functional team
  • Assist in designing insightful report views (excel-based or tool-based or dashboards)
  • Work with other teams and stakeholders to identify opportunities to improve performance results in accordance with contractual agreements between Accenture, vendors and clients
  • Provide Risk Assessment alerts to Operations on SLA & KPI metrics not meeting performance targets set
  • Create presentations for various audience levels to facilitate decision-making
  • Work with a team of varying analytical abilities & duties.
  • Constructively challenge the current practices, identify trends affecting the business, and articulate implications to upper management


Job Requirements:

  • Excellent verbal and written communication skills in English is a must
  • At least 1 year of experience in workforce management.
  • Quality and Improvement focused in relation to reports provided
  • Ability to create and analyze quality reports
  • Build effective relationships with colleagues, clients customers and business partners
  • Good analytical skills
  • Must have advance MS Excel skills
  • Intermediate knowledge in performing Root Cause Analysis.
  • Experience in fast pace, changing business environment
  • Has strong interpersonal skills to be able to communicate effectively with management and client when needed
  • Willing to adapt to flexible work hours (ie mid day to evening)

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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