Job Description
Job Descriptions
Working towards creating a positive environment and improve user experience online.
Managing and safeguarding content effectively on digital platforms.
Responding to user inquiries with high quality, speed, empathy, and accuracy.
Understanding and remaining up-to-date with client policies and guidelines.
Resolving inquires according to defined policies and procedures.
Fulfilling base productivity and quality requirements.
Qualifications
Job Requirements
Fresh Graduate to 6 months of experience in call centers are encouraged to apply.
Ability to work on holidays and weekends, including rotational shifts as directed by their team.
Able to speak and read Vietnamese and English.
Passion for ensuring a world class user support experience.
Quick learner and adaptable to learn new processes, concepts and skills.
Training
Individuals are provided paid training (typically 3-6 weeks upon joining), depending on the group supported. Thereafter, you will transition to your respective schedule.
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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