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ServiceNow Technical Architect

Kuala Lumpur Job No. 10875771 Full-time - Hybrid

Job Description

The Architect is responsible for the end-to-end solution and functional architecture. They own and manage the Solution Roadmap and are responsible for the Complex Solutioning backlog. They help drive solution standardization within the clients ServiceNow environment. Along with the Project Lead, they ensure cross-functional alignment.

Key Responsibilities

  • Design, implement and direct a solution architecture to address specific problems and requirements, usually through the application of technical, business process and/or industry knowledge.
  • Create a solution prototype (if required), participate in technology selection, control solution development, supporting project management.
  • Manage relationships with key stakeholders for solution plan.
  • Serve as liaison to other Implementation workstreams on process and technical integration issues. Work with solution leads and functional leads to refine end to end business process scenarios to confirm the integration between process areas.
  • Lead and manage the project technical architecture activities across the ServiceNow platform.
  • Manage quality and timeliness of project technical architecture deliverables.
  • Participate in Estimating process.



Qualification & Requirements:

  • Minimum 5 years' experience including architecture for ServiceNow solutions
  • Evidence of leading ServiceNow technical design in 2 large scale / transformative ServiceNow implementations
  • Certified ServiceNow Technical Architect
  • Certified Implementation Specialist in IT service management and IT Operations Management.
  • Fluent in Agile Delivery.
  • Excellent team leadership and communication skills.

Why join us?

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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