Job Description

● Meeting the targets: daily, weekly & monthly and callout reasons proactively for any deviations
● Meeting the demands & the asks of the client
● Create an inspiring team environment with an open communication culture
● Set clear team goals
● Delegate tasks and set deadlines
● Oversee day-to-day operations
● Monitor team performance and report on metrics
● Motivate team members
● Discover training needs and provide timely coaching
● Handle Escalations
● Listen to team members’ feedback and resolve any issues or conflicts
● Seek out information to ensure we are constantly improving the user experience
● Identify gaps and areas for improvement in execution processes and propose improvement solutions
● Recognize high performance and reward accomplishments
● Encourage creativity and risk-taking
● Suggest and organize team building activities


● Excellent Communication Skills
● Demonstrated capacity for critical thinking and analysis
● Strong attention to detail
● Ability to identify and grow talent, lead, motivate and coach direct reportees
● Proven ability to establish and develop effective teams & manage their performance
● Proven ability to identify training needs and support development of programs
● High level of integrity as demonstrated personally and professionally
● Proven ability to coach in one-on-one and also in a team setting
● Able to adapt quickly to changes in workflow
● Proficient in conflict management
● Familiarity with project management
● Comfort communicating with all levels of management
● Excellent organizational skills and detail oriented approach to problem solving

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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