Job Description

About Accenture

 

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

 

Job Description

  • Conduct data analysis, spot data trends, perform gap analysis, generate reports, and
  • recommend improvements to current business metric collection process
  • Produce and deliver tracking and reporting for key KM/SLA’s in the business
  • Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders,
  • Training Team, Quality Analysts/Agents, etc.)
  • Perform ad-hoc data analysis to support the business initiatives
  • Create and maintain efficient and secure systems for recording data and producing relevant
  • documentation
  • Maintain the daily relationship with the business intelligence supplier
  • Seek opportunities to drive innovation and process improvement within the reporting spectrum


Qualifications

Skills and Requirement

  • 2-3 years of experience working in a reporting environment, with proven ability to deliver high
  • quality & accurate reports within demanding timescales
  • Strong technical and numerical skills with advanced Excel skills
  • Strong communication skills (both written and verbal) - ability to clearly communicate complex
  • quantitative analysis in actionable insights
  • Detail-oriented and passion for problem-solving
  • Ability to work on own initiative or as part of a team
  • Knowledge of data tools

 

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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