Job Description

About Accenture
 
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
 
Job Descriptions
  • Responsible for facilitating training; identifying root cause of performance health of new hire on-boarding; refresher trainings; and cross-training.
  • Service Provider Training Managers team will record and share the quarterly scores of the class observations and share it with the Training team
  • Participate in continued education efforts from the Training Team (i.e. refresher training, policy update content review, etc.)
  • Planning, design and delivery of Training sessions, including Ad-hoc Training, for both new and existing team members
  • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
  • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
  • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles
  • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary
  • Collaborate with Business Partners to ensure training content is updated and aligned with policy launches, UI updates
  • Conducts analysis to identify needs and recommends appropriate solutions that distinguish between training, communication, and coaching and development opportunities
  • Provide end of class feedback to reduce errors and improve processes


Qualifications

Job Requirements
  • 2+ years of experience in a training role in a technical support or client care operation
  • Good knowledge of Quality/Process Improvement techniques
  • Excellent communication, consulting, influencing and interpersonal skills
  • Proven track record of collaborating with cross-functional groups to produce results
  • Passion for ensuring a world class support experience for our community
  • Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams
 
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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