Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Project Management Skills (Primary)
  • Lead a workstream Knowledge Transfer (KT) or a defined portion of a Service Transition program
  • Define, build, and implement workable components to Service Transition programs by leveraging existing standard solution components as much as possible from previous waves
  • Planning, monitoring and controlling the Recruitment within timelines, milestones and budget
  • Perform CS risk management
  • Proactively address changes to scope/effort/budget/change requests/issues during KT and escalate to Transition lead where appropriate
  • Adhere to and implement standard transition methods and tools
  • Monitor and track the KT progress
  • Initiate application access for the team
  • Ensure people / process & technology readiness
Operational Skills (Primary)
  • Plays delivery role within the program basis HR function
  • Conduct interviews for new hires in the program / project and coordinate timely onboarding in discussion with HR
  • Ensure all new and old resources have the required knowledge to take on service delivery
Project Management Skills (Secondary)
  • Support Transition Function Lead by creating response materials for inquiry from Fit-Gap sessions
  • Support Transition Function Lead in the estimation of costs for transition and developing work plans for a work stream (KT, etc.)
  • Participate in Fit-Gap session and Service Transition activities
  • Apply advanced analytical skills in assessing concepts and alternatives
  • Provide the key dates for IT enablement to Technology team
  • Define detailed cost and benefits of a given solution of a Service Transition program
  • Manage stakeholder relationship within their area of responsibility
  • Provide peer review to other service transition activities (if developed by another KT Expert)
Operational Skills (Secondary)
  • Coordinate and prepare for Recruitment meetings
  • Coordinate pre-process training for the new hires to be able to hit the floor timely when required for CS/RCS


Job Expectations

Complexity - Degree of difficulty of the assignment
  • Requires analysis and solving of moderately to high complex problems.
  • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
  • Requires understanding of the strategic direction set by senior management and implement in service transitions
  • Primary upward interaction is with direct supervisor. Generally, interacts with peers and/or management levels at the client organization
Authority & Decision Impact- Power to influence or complete assignments independently and ability to make decisions
  • Requires minimal guidance / acts independently when determining methods and procedures on new assignments
  • Decisions have a major day to day impact on area of responsibility
Scope - Degree of accountability for assigned tasks
  • Manages medium-large sized teams and/or work efforts during the service transition 
Skill & Proficiency Expectation
  • HR (Hire to Retire) industry knowledge (Domain Experience)
  • SSC Operation Working Experience
  • Risk and Issue Management Experience
  • Demand Management / Hiring and Tracking recruitment
  • Project Management including tracking of service transition (E2E)
  • Work planning / Planning of CS and service transition
  • Technology and Work Environment planning
  • Reporting capability to stakeholders
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
“If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.
In addition to the “Consent and Acknowledgment – Personal Data” terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client (“Project”). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.
By choosing to submit your CV and/or application for this role, you agree that Accenture can collect, use and disclose your personal data in the manner set out above.”

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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