- Gather and document reporting requirements
- Creating regular and customized reports
- Produce & Deliver timely ad hoc and standard operational reports on a daily, weekly & monthly basis (billing, SLA, KPI & other Ad Hoc reports)
- Publish & maintain reporting data as required
- Provide regular and ad-hoc results interpretation
- Use data to provide insight and trending which is critical operations and the management teams.
- Manage reporting change requests
- Work with process subject matter experts from each functional team
- Assist in designing insightful report views (excel-based or tool-based or dashboards)
- Work with other teams and stakeholders to identify opportunities to improve performance results
- Provide Risk Assessment alerts to Operations on SLA & KPI metrics not meeting performance targets set
- Create presentations for various audience levels to facilitate decision-making
- Work with a team of varying analytical abilities & duties.
- Constructively challenge the current practices, identify trends affecting the business, and articulate implications to upper management
- minimum Diploma holder
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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