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Order-to-Cash (O2C) Senior Analyst (China Support)

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00696774


- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
  • Support and perform the Accounts Receivable (Cash Application and Billing) and Cash Management tasks in delivering processing services to Business Divisions in accordance with established processes and work procedures, and in compliance with the company policies and procedures and relevant legal and statutory requirements.
  • Ensure that the Accounts Receivable and Cash Management processing services are delivered within the agreed service levels and targets as defined in the SSC F&A Service Level Agreement (SLA).
  • Resolve cash application and bank reconciliation issues in partnership with Business Divisions.
  • Manage SSC communication channels and Helpdesk tickets related to AR and CM. Resolve queries or issues received through SSC communication channels.
  • Develop and maintain good working relationships with counterparts in Business Divisions to ensure smooth processing of transactions. 
  • Respond to ad-hoc requests from SSC Management and Business Divisions.
  • Assist Function/Sub Function Lead/ Team Lead in managing the transition of new businesses into SSC.
  • Responsible for the following tasks related to Accounts Receivable (Cash Application and Billing) and Cash Management tasks:
    • Check bank-in slips against bank statements daily.
    • Process receipts from customers, process debit and credit notes and process discounts and rebates.
    • Monitor and reconcile direct bank credits, reconcile customer statement of accounts and update cash book
    • Liaise with the Business Divisions on customer issues.
    • Process transfer / refund / forfeiture of customer deposits.
    • Process customer billing.
    • Review and follow up on unallocated cash for clearance.
    • Perform bank posting and bank clearing. Follow up on unreconciled AR and AP items.
    • Compute and take up bank charges and reconcile to bank advices.


  • Graduated with at least a Diploma or Bachelor’s Degree in Accounting/Finance/Business-related course.
  • At least 3 to 4 years of working experience in relevant field.
  • Have shared serviced/ call center industry experience (optional).
  • Able to write, read and communicate in Mandarin and English.
  • Prior experience in SAP.
  • Must be meticulous.
  • Must be a good team player.
  • Responsibility and accuracy in the completion of received tasks.
  • Ability to solve urgent matters and work under pressure.
All of our employees will receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
“If you choose to apply for this role, please note the special circumstances relating to the collection, use and disclosure of your personal data.
In addition to the “Consent and Acknowledgment – Personal Data” terms and conditions set out in Accenture’s Taleo webpage, if you apply for this role, we will be sharing your personal data with our client. While Accenture is the hiring entity, all candidates hired for this role will be working on Accenture’s project with the client (“Project”). As the client is separately hiring for this Project, your personal data will be shared with the client for the recruitment purposes of either party. Accenture and the client remain separate entities and all recruitment decisions are made independently and separately.
By choosing to submit your CV and/or application for this role, you have agree that Accenture can collect, use and disclose your personal data in the manner set out above.”

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