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Developer Support Specialist (Mandarin)

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00607102

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Responsible for:
  • Provide email and real time chat support to developers in English
  • Collaborate with cross-functional resources to bring issues to resolution with an aggressive deadline
  • Assist with creation and maintenance of online documentation
  • Identify needs and collaborate on projects to improve support tools and processes
  • Open to overtime as needed to assist the global team in closing out high volumes
 
 Skills Requirement
 
  • Preferred Bachelor’s Degree any field
  • At least 1year experience in customer service environment providing support via phone, email or live chat
  • Precise verbal and written communication skills
  • Ability to communicate technical concepts clearly and effectively in English
  • Proven ability to identify and troubleshoot customer issues quickly and efficiently
  • Knowledge of the app industry with experience or interest in mobile app development
  • Strong attention to detail and sense of responsibility
  • Ability to prioritize tasks and manage time effectively
  • Understanding of customer support best practices and familiarity with customer support success metrics
 
You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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