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ITSM Project Manager

Job Location: Kuala Lumpur

Regional Description: Malaysia

Job Number: 00526986

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Responsibilities:
  1. Build strong relationships, communicate with diverse stakeholders and use technical knowledge to facilitate solutions to complex business problems.
  2. Perform planning, design and implementation of ITIL/ITSM processes to meet evolving and changing needs of clients and provide assessment, design and redesign, and implementation solutions for clients.
  3. Analyze and identify recommendations for enhancements based on ITIL/ITSM best practices.
  4. Analyze and use strategies and reengineering approaches that ensure linkage among processes, departments, teams, and organizational structures to develop unified and consistent business approaches and performance improvement outcomes.
  5. To improve existing practices and identify key operational measurements to use for process improvements and assist with the preparation of presentations and proposals and work on policy analysis for definition.
Requirements:
  • Proven consulting experience in leading the deployment of 'to be' ITSM processes or solutions in client environments. For example, ITIL process assessment /evaluation / improvement programs across a broad range of ITSM processes such as incident management, problem management, knowledge management, change management & request management, and IT operations architecture / Service assurance tools architecture as a plus.
  • Proven project management experience and drive functional/technical design/implementation for ServiceNow/Remedy
  • Demonstrated ability to influence and consult while providing thought leadership to ITSM sponsors/stakeholders in solving business process and/or technical problems during project delivery
  • ITSM tools development or implementation.
  • Experience in analyzing and recommending ITSM strategies based on desired business outcomes and priorities
  • ITIL V2 or V3 Foundations, ITIL Practitioner or Service Manager Certification Preferred.
  • 7 to 8 years working in the ITSM or IT services/consulting industry. Has relevant years of experience in managing projects
  • A degree or equivalent, preferably in Information Technology 
 
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
 

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