Salesforce Platform Consultant/Manager
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Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices.
Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise.
Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact.
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Let’s build a better future together!
The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Commerce & Sales, Service and D&DP. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following
Provide consulting support on Salesforce projects by working closely with clients to conduct design sessions, gather and refine requirements, and ensure the solution aligns with their needs.
Present regular working demos to stakeholders and work alongside the implementation team on delivery and implementation tasks.
Apply industry knowledge to support the implementation of Salesforce solutions tailored to specific client needs.
Contribute to the development of business cases and value propositions, providing support in data analysis and presentation preparation.
Collaborate with project teams to ensure successful delivery of Salesforce implementations
Engage in pre-sales activities such as responding to RFPs, developing proofs of concept, crafting impactful presentations, demonstrating solutions during client meetings, and contributing to effort and cost estimation processes
Contribute to initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.
Bring your best skills forward to excel at the role:
Demonstrated experience in consulting roles such as solution demonstration and requirement gathering within the Salesforce ecosystem is strongly preferred
Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.
Apply key business Analysis skills: Focus on process analysis and designing/redesigning Service processes with the purpose of resolving process bottlenecks and pain areas
Familiarity with specific industry requirements and the ability to apply this knowledge to Salesforce solutions.
Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
Familiarity with service experience design, including customer journey mapping and user research
Exposure to pre-sales activities with a strong willingness to develop further in this area.
Qualifications:
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Bachelor's degree or MBA from a tier 1 institute (preferred)
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Advanced English
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Consultant: 5 years of experience in Salesforce CRM platform implementations (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)
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Manager: Minimum 7 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)
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At least delivered 1-2 CRM transformation program
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Effective communication skills, strong analytical abilities and problem-solving skills are required.
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Exceptional communication, problem-solving, and leadership abilities required
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Must have worked on Proposals and contributed to business development work
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Must have strong business & data analytics/excel skills and presentation skills
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Certification in one or more of the Salesforce solution areas: Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc.
What’s in it for you?
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An opportunity to work on transformative projects with key G2000 clients.
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Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
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Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
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Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities.
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Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
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Mexico City
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