Voice Hub Customer Service
Multiple Locations
| Full time
| Experience: 0-2 years
Non Voice Entry Level- Ilocos
Trust & Safety New Associate
|
Full time
|
Experience: 0-2 years
Oferta No. R00301413
|
San Nicolas
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Health Operations New Associate
WORK SETUP: Work onsite
Responsibilities:
• Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)
• Audit own data entry for accuracy and make required corrections
• Conduct data verification
• Respond to various requests for information, as needed. Escalate to supervisor as appropriate
• File, archive and retrieve documents (paper-based and electronic) using filing standards
• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
• Respond to information requests by searching, summarizing research results and compiling in requested format
• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
• Follow established policies, procedures and methods
• May serve as technical and functional resource or super users to other team members
• Participate in process improvement initiatives or special projects as assigned
• Meet established goals and objectives
• Become a subject matter expert for complex processes
• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
• Assist in audit preparation and proceedings for both internal and external auditors
Apply knowledge on processes and related systems
• Become a subject matter expert for complex processes
• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
• Update and maintain various systems/tools per standard process documentation which may include:
• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
• May serve as technical and functional resource or super-user to other team members
Perform data entry and research
• Execute transactions with minimal direction, enter data and retrieve information from group-specific system (all new hires might require some direction initially)
• Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate
• File, archive and retrieve documents (paper-based and electronic) using filing standards
• Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar and punctuation
• Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends
SKILL AND QUALIFICATIONS:
• Excellent written and verbal communication skills in English
• Proficiency in basic computer knowledge with the ability to learn additional computer programs
• Able and willing to work U.S. time and as needed, overtime hours (i.e., night shift)
• Employees must be able and willing to travel to and work from locations determined at the discretion of project leadership
San Nicolas
Igualdad de oportunidades laborales
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Accenture está comprometido con brindar oportunidades laborales a veteranos, incluyendo a hombres y mujeres que han prestado servicio.
Para más información sobre cómo procesamos tus datos durante el proceso de reclutamiento y contratación, por favor consulta la Declaración de Reclutamiento y Contratación de Accenture.
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