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In brief

The make-up of the workplace experience

Figure 1: Designing an effective workplace experience depends on technology and processes, as well as culture, organization and workforce make-up

Physical experiences

Choices related to facilities and physical workplace environment.

Human experiences

Choices related to interactions with others inside and outside the organization.

Digital experiences

Choices related to how employees perform their jobs using technology.

An integrated approach at every level

Rebooting workplace experience: Where to focus

Conclusion: Reengineering the workplace experience

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