Bringing travel customer experiences into the future

Traveler needs have changed—and now, travel experiences must change along with them, to bring back customers and regain their trust.

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Find your way through today’s travel landscape

Getting travel back to growth

While many travelers are excited to plan vacations and visits after months of lockdowns and travel restrictions, their needs have changed—permanently.

How can companies rise to the occasion when budget constraints mean resources must go further to reach customers and deliver the experience that travelers now expect?

We help travel companies build the right approach across channels to create safe, secure and seamless experiences—from booking to arrival and beyond—that deliver the experience that travelers and employees have been missing during the pandemic.

  • Get laser-focused on capturing the demand that exists for travel.
  • Adjust rapidly to changing needs, because customers will only book if they feel safe to do so.
  • Work effectively under tight budget constraints through technology that allows you to do more with less.
  • And get back to growth as you outmaneuver any uncertainty that lies ahead.
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A holistic traveler journey, realized

It’s time to reinvent how you attract customers, provide service to them, and nurture their loyalty for repeat visits. All parts of the traveler’s journey must work together for a first-class experience—all while optimizing costs and ensuring safety.

Make sales more effective

Scale digital marketing operations to generate and capture demand with less risk, fewer resources and a greater understanding of post-COVID travelers.

Build trust with your customers

Regain customer confidence and drive down costs by building and adjusting safer experiences that put control in the hands of the traveler.

Respond to change faster

Develop a marketing and customer service engine that produces insights and savings that can be reinvested in technology to accelerate performance.

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Travel experiences that pack real results

Looking beyond traditional siloes and departments to reimagine the entire traveler journey can have a tangible impact on fulfilling your brand promise—and on your bottom line.

UP TO $60M

Data-driven marketing campaigns and operations are more efficient and effective—driving as much as $30-60M in total value for your organization.

20-30%

Reinventing your customer experience can save 20-30% on annual contact centers costs and up to an additional 50% in front office operations.

More revenue, more engagement with our Net New Revenue Platform

Our Net New Revenue Platform (NNRP) allows travel organizations to reimagine customer interaction and dramatically increase revenue from newly created marketplaces. 

NNRP works with Non-Fungible Token (NFT) technology. It combines the digital and physical worlds by letting people turn NFTs into real life experiences:

  • Offerings can be tailored and personalized to the appropriate time in the journey.
  • Dramatically increase revenue and unlock untapped value by upgrading how choices are made.
  • Data reporting and analytics are all available on one dashboard in real time.
  • Highly economical to deploy alongside existing channels, making the whole process - including redemption - extremely simple.
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Upgrading the traveler experience with Non-Fungible Tokens

NFTs have enormous potential as they bring travelers’ choices to life, with immersive and innovative experiences. They are the new key to unlocking value for brands and upgrading customer engagement from legacy techniques.

Increase share of wallet

NNRP organizes multiple traveler purchasing decisions into one place, giving travel companies improved insight into travelers’ budgets.

Next level consumer involvement

In trials, NNRP has shown itself to be fun, engaging and different, giving users positive and memorable experiences.

A new era in loyalty

NFT marketplaces always personalize to the user’s preferences, making them more compelling and collectable.

Unlock value everywhere

NFTs create value for travelers and travel companies alike, offering huge potential for the industry right now and in the metaverse of the future.

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Case studies

The rules for travel have changed. See how our clients are creating innovative experiences that meet new expectations and rebuild trust with customers.

Banyan Tree Group piloted a digital scavenger hunt at its Laguna Phuket resort to increase its customer experience and boost ancillary revenue.

The goal? To leverage Radisson’s brand equity to curate exceptional digital customer experiences.

Changi Airport’s digital factory helps them quickly experiment, develop, and launch new digital products and services—from conceptualization to delivery.

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Insights into the travel experience

Explore the changing realities of travel in our digital travel industry magazine.

Leading travel companies are creating new value from data and fast-tracking their return to growth. As a result, they are enjoying major benefits.

We explore what companies should do to respond to new travel preferences and improve the travel experience.

Travel loyalty—winning travelers' hearts and minds

To win customer loyalty, travel providers need to combine three key aspects; soul, mind and body.

READ MORE

Why capturing the post-pandemic leisure traveler is the urgent priority for travel companies.

Traditionally customer service has been a cost center. Our new research explores why now is the time to transform service to become a value creator.

Miguel Flecha describes the return of business travel and uncovers 3 potential new segments with leisure at the core.

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