Communications & Media

Communications consulting

Discover how we're helping CSPs reinvent by updating tech and operating models, adopting new growth models and driving hyper-personalization.

Reset. Reinvent. Rebound.
Reset. Reinvent. Rebound.
What We Think
Trending in Communications
Capabilities
Case Studies

Reset. Reinvent. Rebound.

The rules of competition have changed for Communication Service Providers (CSPs). Disruptive forces have upended the industry, redefining the rules for how CSPs approach both consumer and business segments, as well as their own technologies. CSPs need to activate new paths for growth. Our vision for the industry is the result of research and industry analysis across shifting consumer, technology and business models trends, and their impacts our industry.

Our subject matter experts, combined with dedicated work in the field led us to identify five strategic paths for growth in the years ahead: we call them our 5 Value Plays. Enhance B2C with the Connected Consumer Platform; diversify experiences for small & medium business as an SMB Activator; launch cross-industry solutions at scale through the X-Industry Activator; streamline operations as Connectivity Optimizer; or make the leap as a Structural Separator. Which play is right for you?

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What we think

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ACCENTURE'S SUSTAINABILITY VALUE PROMISE

We are making sustainability a force for change
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Redefining how the world connects

Rakuten is a global innovation company with a heritage of disruption, software development and delivery excellence. This heritage guided the creation of the Rakuten Mobile network. But to help bring this vision to life, Rakuten Mobile needed a partner that was able to marry technology leadership with proven experience and business insight to operationalize its new virtualized network.

Accenture collaborated with Rakuten Mobile as an operational enablement partner, designing and implementing multiple aspects of an innovative new cloud-native operating model. The aim was clear: enable the organization’s speed and agility requirements to completely disrupt the communications industry.

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Trending in communications

The communications experience reimagined

The communications experience reimagined

The opportunity for CSPs to reimagine customer experiences has never been greater.

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Structural separation of network infrastructure

Structural separation of network infrastructure

Explore how network separation, executed carefully, can realize incremental value for CSPs looking to invest in long-term growth opportunities.

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Cloud imperative in Communications

Cloud imperative in Communications

Explore Accenture’s vision for how CSPs can fully embrace their transformation to the cloud.

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Capabilities

Network Services

Accelerate 5G rollout, achieve ultra-lean legacy network management, launch new software-driven network services.

5G Acceleration Services

A comprehensive set of capabilities to accelerate your evolution to 5G networks and services.

Applied Intelligence

Bringing applied intelligence to life by combining AI with industry know-how.

Cybersecurity services

We provide next-gen cybersecurity services that protect your entire business, from the inside out.

Customer Insight & Growth

Create a personalized platform, powered by smart tech, to drive seamless experiences across channels.

Cloud Services

Our full spectrum of digital, analytics and enterprise cloud services to stay ahead of the competition.

Intelligent Advertising Services

Accenture's comprehensive intelligent advertising services can help you grow your advertising business effectively.

Advanced Customer Engagement (ACE+)

ACE+ drives growth by rapidly scaling personalized, omnichannel customer journeys.

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Case studies

Reinventing customer experience for telcos

Reinventing customer experience for telcos

Explore how Vodafone has adopted WhatsApp, to exceed rising customer expectations and transform into a more customer-centric operator.

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Redefining how the world connects

Redefining how the world connects

Accenture helps Rakuten Mobile build the world’s first fully virtualized cloud-native telecommunication network.

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The transition to technology driven telco accelerates

The transition to technology driven telco accelerates

Vodafone partnered with Accenture to transform their global finance organization and deliver one of the largest migrations in SAP’s history.

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TELUS customers take control of their home Wi-Fi

TELUS customers take control of their home Wi-Fi

Helping customers self-serve and personalize their in-home connectivity provides a new path to growth.

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Communications

Accelerating the 5G future of business

The possibilities sound endless – but what do businesses actually expect from next generation connectivity?

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Awards & recognition

Recognized by Global Telecoms Awards

Accenture and Swisscom shortlisted for GLOTEL award

2019 Recognition

Recognized by Global Telecoms Awards

Accenture and O2 shortlisted for GLOTEL award

2019 Recognition

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Communications Industry news

Learn more about Accenture Communications in the news.

Accenture acquires Arca to bolster its 5G network capabilities

Acquisition enhances Accenture’s ability to drive comprehensive transformation across 5G deployment and network operations.

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Accenture named a leader in IT services for CSPs by leading research firm for ninth consecutive year

Latest Gartner Magic Quadrant report positions Accenture highest for ability to execute and completeness of vision.

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Accenture and AT&T bring mobile connectivity to Phillips 66 with private cellular network

The solution will lay the foundation for potential future 5G use cases, including support for Industrial Internet of Things and low latency applications.

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Communications Service Providers hold the key to unlock the Future Home ecosystem, according to new book from Accenture

“The Future Home in the 5G Era” provides a roadmap for companies eager to make connected living a reality at a time when we need it most.

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