As AI capabilities continue to expand, emulating and augmenting human skills, they tend to materialize in organizations in the form of a virtual workforce, which is becoming an increasingly sought-after option—especially for organizations looking to complement their existing human workforce and harness additional, virtual, resources capable of handling part of their business operations.
To put a virtual workforce into practice, however, requires a number of processes, such as product selection, implementing, integrating and testing different components, not to mention parameters around security, data privacy, scalability and resilience. For this reason, renting a virtual workforce is becoming an increasingly popular alternative.
Cyrille Bataller, managing director for Intelligent Automation at Accenture, explains why enterprises should consider renting not building their virtual workforce, and what they need to consider when they do.
How do you explain the difference between renting, buying and building the virtual workforce?
You can think of the virtual workforce like a car. Let’s say you need to travel to many different places and therefore need a car. Your immediate thought wouldn’t be to build the car yourself by assembling a wheel, frame and engine. You’ll more likely consider buying a car that fits your needs.
However, what if you know you will only need a car on occasion, like on weekends? Or you have different errands or tasks throughout your week that will require a different type of vehicle? What if you don’t want the responsibility of constant car maintenance? The benefit of renting a car - whether it’s the car itself or the ability to get from point A to B using a sharing service - is that you have the flexibility to do whatever suits you at any given time.
The same can apply for renting a virtual workforce. Renting enables you to have that flexibility and trade in your current virtual workforce for a new or different model. Maintenance and upgrades are taken care of, freeing you up to focus on what matters.
The virtual workforce is a complex thing—with many different components, options and traditional IT questions that need to be answered for security, scalability, encryption, performance and response time. This can often make renting the most suitable approach for organizations when deciding to leverage the virtual workforce.