Accenture and IFS

Together we provide organizations with IFS ApplicationsTM, an agile and user-friendly enterprise software empowered by Accenture's deep industry expertise and proven delivery methods.


Accenture’s global network, deep industry focus and broad service offerings enhance your experience with IFS’s recognized leading enterprise software.

IFS’s products are known for being user friendly, modular in their design and flexible to support your business’ way of working.

Accenture is your business partner to support both in and beyond IFS ApplicationsTM implementations, and from identifying the issue to securing the outcome. Accenture increases the IFS delivery capacity in both scale and scope, and with the power to ensure the realization of your business benefits.

Together we offer applications and services that enable organizations to respond quickly to market changes, and use resources in a more agile way to achieve better business performance and competitive advantages.

Please contact if you have any questions regarding the Accenture and IFS alliance.

“Accenture’s industry focus and dedication to providing service excellence are perfectly aligned with those of IFS.”
President and CEO IFS

“We are very excited about taking our relationship with Accenture to the next level, having worked with Accenture on major customer projects in the past … developing our partner ecosystem is a key part of our global strategy, and increases our execution capabilities.”
CEO IFS Scandinavia

Latest News

April 11, 2018

Eltel Norway selects IFS Field Service Management and Accenture to improve the efficiency of 500+ service technicians

Eltel Norway to strengthen market leadership and improve customer satisfaction with IFS Field Service Management

IFS, the global enterprise applications company, announces that Eltel Norway has chosen IFS Field Service Management™ (IFS FSM) and Accenture to help strengthen its position as the leading provider of technical services for critical infrastructure networks for power and communications in the Nordics, Poland, and Germany. IFS FSM will be implemented as Eltel’s core technology platform.

In 2017, Eltel Norway initiated a mobile workforce transformation program to strengthen its market leadership and optimize service operations. A key enabler was to identify a market-leading mobile workforce solution for Eltel’s service assurance operation in Norway. After careful consideration, Eltel chose IFS Field Service Management including functionality for planning & scheduling optimization and customer engagement. The global professional services company Accenture will provide program and change management, and other consulting services to assist Eltel.

“This project was initiated to lift Eltel to the next level and secure our position as the number one service provider in Norway,” said Thor-Egel Bråthen, Managing Director of Eltel Norway. “IFS Field Service Management will give our technicians the tool they need to optimize the way we work, engage in continuous improvement, and facilitate interaction with all customers.”

The Eltel Group has been using IFS solutions since 2000, when they opted to implement IFS Applications™. The implementation of IFS Field Service Management will empower the company to reduce time spent on production and resource management. The solution will be used by over 500 field technicians and 30 back-office staff.

Glenn Arnesen, CEO of IFS in Scandinavia, added, “We are happy that Eltel has chosen to implement more of our technology into their business after almost two decades of working together. This is a testament to our strong position in the service industry and focus on developing a world-class field service management solution. Together with our long-term partner Accenture, we will deliver an efficient implementation project that minimizes the time to value of Eltel’s investment in field service management.”

For more information about how IFS helps service-focused organizations, please visit:

Tom Smith, Marketing Director for IFS in Scandinavia. Telephone: 47 404 85 956,

About Eltel

Eltel is a leading Northern European provider of technical services for critical infrastructure networks – Infranets – in the segments of Power, Communication and Other, with operations throughout the Nordics, Poland and Germany. Eltel provides a broad and integrated range of services, spanning from maintenance and upgrade services to project deliveries. Eltel has a diverse contract portfolio and a growing customer base of large network owners. In 2017, Eltel’s net sales amounted to EUR 1.3 billion. The current number of employees is approximately 8,000. Eltel AB has been listed on Nasdaq Stockholm since 2015.

About IFS

IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than ten thousand customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit:

Follow us on Twitter: @ifsworld

Visit the IFS Blog on technology, innovation and creativity:

April 13, 2018

Accenture attending the IFS World Conference 2018

This year’s IFS World Conference will be held at the Georgia World Congress Center, Atlanta, USA in May 1–3. It will be three days of: World-class keynote speakers; Insightful break-out sessions; Value-adding training and technology demos from IFS experts; Networking opportunities to connect with peers and industry leaders from around the world. IFS will have major new product releases and gives the opportunity to experience live demos of the latest solutions from across the IFS product portfolio.

Accenture is a Diamond sponsor for the event, and many of our experts and industry leads can be found at the Accenture booth. Eric Schaeffer, global managing director of Accenture’s Industrial practice, will attend the Main Hall session and a break out session on Tuesday 1st of May on Artificial Intelligence in the Industrial Industry. In this session, Eric Schaeffer from Accenture explains: how to thrive in the face of digital transformation, sharing case studies and real-world examples; how industrial companies have innovated in the context of Industry X.0; how digital technologies are re-inventing products as we know them today; how to harness IIoT for major competitive advantage.

On the 2nd of May Morgan S. Tucker, North America Lead for Infrastructure Security, will hold a break out session on how to operate and grow confidently in a rapidly evolving threat landscape. Security is top of mind for C-suite executives and boards of directors as organizations face increasingly sophisticated threats. Traditional detection and monitoring defenses struggle to keep up—but adopting advanced techniques for identifying and contextualizing attacks can help companies and governments confidently navigate, and even thrive, in the face of today’s threats.

Visit Accenture’s booth to get Eric Schaeffer’s Industry X.0 book. We look forward to seeing you there!

March 8, 2018

Accenture supporting KLM implementing IFS Maintenix

KLM has taken a strategic decision to consolidate their MRO application landscape and to implement a substantial part of their MRO processes in the industry standard tool Maintenix: Base Maintenance, Engineering and Line Maintenance. Accenture has a key role in the implementation of Maintenix for Line Maintenance & MCC for the airline’s entire fleet consisting of several Wide Body and Narrow Body fleet.

Main responsibilities for Accenture are:

  • End-2-end business process analysis, definition of process requirements, alignment with existing Base Maintenance and Engineering processes

  • Mapping and implementation of E2E business process in Maintenix

  • Business change (approach, communication and training), preparing end users for the new way of working

  • Site activation

  • Project management

About the Product

IFS Maintenix is a fully-integrated, web-enabled and mobile-ready software platform specifically built to address the complete spectrum of aviation maintenance in a single integrated business solution. It features capabilities including controlled workflow, graphical maintenance planning, point-of-maintenance access to real-time information, and paperless execution and compliance, enabling aviation organizations of all sizes to maximize the revenue potential of their mission-critical aviation assets. Maintenix was acquired by IFS in January 2017.

For more information about IFS Maintenix visit

For more information about Accenture capabilities within Aerospace visit

October 17, 2017

Accenture and IFS extend global alliance into the area of digital transformation and IoT

To get ahead, companies need to cut the time between innovation and action. That’s the reason why Accenture and IFS are joining forces to accelerate IoT initiatives in areas such as predictive maintenance, service management, asset management and manufacturing.

With a focus on Industry X.0, the collaboration will extend the capabilities of IFS solutions by adding Accenture’s expertise in helping clients explore ways to reach new levels of efficiency and agility, unlock new sources of growth, and deliver personalized experiences through smart connected digital technologies.

To kick off the collaboration, Accenture and IFS met outside of Munich, Germany for a workshop at Accenture’s new Industrial IoT Innovation Center in Garching. The center accelerates innovation initiatives and brings them to life by giving clients hands-on experience. And creates opportunities for clients to collaborate with experts to co-create better experiences for their customers and improve business outcomes for their companies.

The workshop delivered actions that will shape the go-to-market strategy of the alliance: IFS will serve as an official IIoT partner and develop a proof of concept available to visitors of Accenture’s Industrial IoT Innovation Center in Garching. Use case scenarios will be developed to identify common customer pain points. And solutions for avoiding them while mitigating risk and supporting customers’ business performance.

Please see these links for more information regarding Accenture’s IOT Center in Garching and IFS IOT Solution Offering

December 6, 2016

Accenture extends delivery capacity with certified consultants in IFS Field Service Management

Accenture’s Workforce Management Center of Excellence in Lisbon strengthens their delivery capacity in Field Management. The center of 60+ skilled Workforce Management consultants also includes trained and certified consultants in IFS Field Service Management software. The Lisbon center specializes in end-to-end implementations of Workforce Management suites—from scoping to rollout and change management, and have deployed major successful recognized cases of field services. Extending our delivery capability with IFS FSM enables us to continue securing our clients’ value realization of their Field Service Management.


IFS Field Service Management helps you streamline your entire field service business by automating many of the manual activities that weigh your team down today. IFS Field Service Management integrates and empowers all facets of your service delivery operation with a comprehensive set of automation, management, reporting and tracking capabilities. IFS is recognized as a leader in Gartner’s 2016 Field Service Management Magic Quadrant.


Accenture provides services for IFS ApplicationsTM with dedicated, certified resources and proven methodology. We are implementing and managing IFS’s market-leading software in ERP, EAM, and FSM at scale.

Accenture’s IFS Center of Excellence in Hyderabad, India

Our center of excellence specializes in IFS Applications management, application development and testing. The developers, functional and technical consultants, including solution architects and service managers, are trained and certified by IFS Academy.

Accenture’s Delivery Assets, Tools and Methodology

Accenture has a proven track record of delivering implementation projects and application management. Our delivery assets can efficiently help our IFS clients with predicable implementations and application management with a focus on continuous improvements.

Broad Service Offering

Accenture’s five businesses provide a holistic approach to business challenges. We help organizations to shape their strategy, transform and digitize their business, be empowered by technology, and handle their operations.


Accenture helps your business to leverage IFS Applications™ with end-to-end IFS Services. You will experience benefits such as best practice ERP implementation and application management, analytics, transformations from on-premises to cloud, and leverage IoT, digital and mobility. Accenture will also be your business partner to support and help your organization to stay agile during and beyond system implementations.






Client Case Studies


Systembolaget is a Swedish, government-owned monopoly retailer of alcoholic beverages. It operates around 430 fully owned stores and 500 agents, has more than 5,000 employees, over 700 suppliers and sells around 15,000 articles. The company turnover is 26bn SEK (~3bn USD). Accenture has delivered a broad range of services to Systembolaget for more than 10 years, primarily in the areas of web and BI/analytics. Systembolaget has had IFS as an ERP solution for more than 10 years.


Systembolaget needs to upgrade their IFS ERP-solution. They are upgrading directly from IFS 7.5 to IFS 9. The upgraded solution is to go live in autumn of 2016. Together with the upgrade, Systembolaget has identified a number of business improvement initiatives, grouped in three functional projects as part of one transformation program–MAS. As part of the MAS program, Systembolaget aims to remove over 200 customizations but are also reviewing and renewing the IFS maintenance function. The overall business objectives are to reduce overall TCO for IFS and reduce the technical risks related to an old platform. In addition, the different functional initiatives all have separate business cases.


The program is delivered as a three-way cooperation between Systembolaget, IFS and Accenture, who all perform roles in the joint program according to their respective strengths. Systembolaget leads the program management, process and requirements, and change management functions. Accenture supports program management, leads project management, test management, conversion and deployment, while IFS leads technical development and upgrades, functional and technical design, and technical/solution architecture. Resources from all three parties perform roles in most functions.

In the first release, Accenture and IFS are delivering services side-by-side, with responsibility split according to the above roles. In the second release, Accenture is in the lead with IFS primarily as support. The program is delivered both locally and offshore: The IFS delivery center in Sri Lanka and Accenture IFS Center of Excellence in Hyderabad.


Systembolaget chose Accenture as its partner alongside IFS in the program delivery to not only put together a joint, high-performance project team, but also to benefit from Accenture’s program delivery experience and methodology (ADM). Systembolaget’s objectives for targeting partner-delivery in IFS maintenance are to benefit from a partnership with substantial industry experience and a flexible offshore model to minimize TCO. One additional objective was to enable future competitive tendering.


IFS™ is a globally recognised leader in developing and delivering enterprise software for Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM) and Enterprise Service Management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change. IFS is a public company (XSTO: IFS) founded in 1983 and currently has over 2,800 employees. IFS supports more than one million users worldwide from its network of local offices and through a growing ecosystem of partners.