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Call for change

When tech meets human ingenuity

A valuable difference


Since the go-live, the company has shifted to servicing nearly 65% of chats with a virtual agent alone.


Through significantly reducing the demand on live agents, the company exceeded its business case benchmark by 2.5 times.

Meet the team

Nish Patel

Managing Director – Oracle Business Group, North America

Todd Montabana

Managing Director – Comms & Media, Client Account Lead, North America

Nelson Smith

Managing Director – Strategy & Consulting, Customer Sales and Service, North America

Chau Truong

Consultant – Oracle Business Group, North America
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