Insurance omnichannel client experiences
Build an innovative, engaging insurance platform
Customers have shifted to digital engagement and expect the same level of digital efficiency and intuition as the most sophisticated online retailers. We help insurers reimagine their customer experiences, differentiating through AI-powered customer journeys in sales, servicing, claims and policy management. This is continually informed by AI-led analytics in insurance marketing.
Develop digital journeys powered by AI analytics, focusing on sales, claims and service.
Leverage Advanced Customer Engagement focused on omni-channel experience to enable the digital journey.
Increase new business and renewals bound in remote/digital model.
Reduce service/operations cost.
Increase interactions in digital channels.
Create cross-industry journey inspiration and programs.
Execute pre-defined insurance journeys, for example a bespoke digital claims journey.
Build proven architectures powered by ecosystem and proprietary assets.
That encompasses all digital touchpoints and is defined by “moments that matter.”
Build platforms that continue to improve and adapt through the insights gathered from real-time customer data.
What does omnichannel mean in insurance?
With the rise of advanced technologies in all sectors, insurance customers expect the same level of efficiency and advanced technical integration as they receive on, for example, retail. This requires the insurance experience to be accessible on all channels, from human to digital.
How to create an insurance customer journey map?
How will AI change customer experience in insurance?
How can AI help me accelerate growth?
By harnessing the power of AI, organizations can reduce operating costs to improve margin, scale and design personalized customer experiences, create completely new revenue streams by monetizing their data, unlock new efficiencies and growth, enable new ways of working, and accelerate game-changing innovation-3x faster than the typical product life cycles.