We live in a digital, service-based economy, where every enterprise is powered by technology. Yet every enterprise IT organisation is facing challenges as the boundaries between applications, infrastructure, development, security and operations are increasingly blurred.
Even focused objectives—such as cost reduction or increased agility—need to be balanced with other priorities—such as improved reliability or reduced risks—and, whilst localised improvements have some value, leading IT organisations need an approach that can cater for increasingly blurred lines.
Accenture’s boundaryless approach requires end-to-end service management thinking. Starting with things like a bank’s Mobile Banking Service, a pharmaceutical’s Drug Labelling & Packaging Service, or a health care provider’s Patient Records Service, we are increasingly helping clients combine the best ideas from Agile, DevSecOps, SRE and ITIL4 to find the appropriate balance between the competing priorities of reliability, speed-to-value, risk and cost-to-serve.
