Client Service Lead - Content Delivery & Transformation
We Are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution, including growth, product and experience design; technology and experience platforms; creative, media, and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: https://www.accenture.com/song
The Content Practice, within the Marketing pillar of Song, partners with clients to capture, create, produce, and localize content efficiently and at scale. Our capabilities span content consulting and transformation (operating model and technology roadmap design), production and post‑production, and globally scaled, technology‑powered managed services across the content lifecycle for a Communications client.
About the Role
-
We are seeking a Client Service Lead - Content Delivery & Transformation to lead Accenture Song's delivery organization supporting the in house agency for a major telco client.
-
This executive leader will have overall responsibility for the success of the engagement—overseeing client relationships, delivery excellence, creative operations, production, ad operations, global teams, and ongoing transformation of the content supply chain.
-
This role serves as the senior day-to-day Accenture leader for the engagement, partnering closely with executive stakeholders across the client side leadership team - to build trusted relationships while ensuring exceptional operational performance.
-
Success requires someone equally comfortable leading creative organizations, managing large global delivery teams, and driving technology-enabled transformation through AI, automation, and modern marketing platforms.
-
This is a highly visible leadership role with accountability for delivery quality, operational excellence, financial performance, organizational health, and long-term client growth.
Key Responsibilities
Executive Client Leadership
-
Serve as the senior delivery executive and trusted advisor to the full internal team as well as the client side leadership and customers
-
Build executive relationships founded on transparency, operational excellence, and consistent delivery.
-
Lead executive governance, business reviews, operational reporting, and strategic planning sessions.
-
Partner with client stakeholders to continuously evolve operating models, workflows, and service offerings.
-
Anticipate client needs while identifying opportunities to expand Accenture Song's strategic partnership.
Delivery Leadership
Lead an integrated organization responsible for:
-
Client engagement and work intake
-
Account and project management
-
Creative services
-
Production and post-production
-
Digital asset management
-
Ad Operations and campaign trafficking
-
Operational reporting and performance management
Ensuring delivery excellence across quality, speed, financial performance, and service levels while supporting thousands of creative deliverables annually and driving operational rigor through standardized processes, governance, KPIs, SLAs, resource planning, forecasting, and continuous improvement.
Global Team Leadership
Lead a distributed organization spanning onshore, nearshore, and offshore delivery centers.
Create a culture focused on:
-
Collaboration
-
Accountability
-
Operational excellence
-
Innovation
-
Continuous improvement
Developing leaders across multiple disciplines while ensuring seamless coordination across global teams.
Creative Operations & Production Excellence
Champion best practices across creative services and content production.
Drive improvements across:
-
Intake and workflow management
-
Creative development
-
Production operations
-
Quality assurance
-
Ad trafficking
-
Resource management
-
Capacity planning
Ensuring work is delivered efficiently without compromising creative quality or client experience.
Content Supply Chain Transformation
Partner with Accenture Song & client side technology, engineering, and platform teams to modernize the end-to-end content supply chain.
Lead transformation initiatives involving:
-
AI-enabled content creation
-
Workflow automation
-
Intelligent routing
-
Marketing operations
-
Content lifecycle management
-
Creative workflow optimization
-
Asset management
-
Performance analytics
Translate emerging technologies into practical operational improvements that increase speed, quality, scalability, and cost efficiency.
Drive adoption of AI and automation across delivery teams while ensuring solutions remain practical, secure, and aligned with business objectives.
Commercial & Operational Leadership
Own overall delivery health including:
-
Financial performance
-
Resource planning
-
Capacity management
-
Delivery forecasting
-
Operational KPIs
-
Client satisfaction
-
Continuous improvement initiatives
Partner with Accenture Song leadership on strategic planning, account growth, staffing strategy, and long-term transformation roadmaps.
We're looking for a senior leader who combines operational excellence with transformational thinking.
Ideal candidates will have:
-
10+ years leading creative operations, production organizations, marketing operations, or agency delivery teams.
-
Experience leading large-scale managed services or enterprise creative organizations.
-
Executive-level client relationship experience with Fortune 100 organizations.
-
Deep understanding of creative services, content production, digital marketing, and campaign operations.
-
Experience leading globally distributed organizations across onshore, nearshore, and offshore delivery models.
-
Proven success transforming operating models through technology, automation, and process redesign.
-
Working knowledge of modern content supply chains and marketing technology ecosystems, including platforms such as Adobe Experience Manager, Adobe Workfront, DAM solutions, workflow orchestration tools, and emerging AI capabilities.
-
Strong understanding of how Generative AI and intelligent automation can improve creative and marketing operations.
-
Experience managing large cross-functional organizations including account management, creative services, production, operations, and technology teams.
-
Outstanding executive communication, organizational leadership, and stakeholder management skills.
-
Bachelor's degree required; advanced degree preferred.
Location Requirement: Candidates must be based in the Dallas–Fort Worth area, with an expectation of approximately one day per week onsite with the client; remaining days are remote.
Preferred Experience
-
Leadership experience within a creative agency, in-house agency, production organization, or marketing operations function.
-
Telecommunications, media, or enterprise B2C marketing experience.
-
Experience implementing AI-enabled operating models across creative or marketing organizations.
-
Passion for building high-performing teams while reimagining how creative work gets done through technology and innovation
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/05/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maine $80,400 to $196,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York $87,400 to $266,300
New Jersey $100,500 to $266,300
Virginia $87,400 to $245,000
Washington $100,500 to $245,000
Irving, TX
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.