Customer Growth Strategy Consultant | Communications, Media, & Technology
We Are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.
Role Purpose
Support the development of customer-led growth strategies by combining strong analytical thinking with commercial acumen. As a Consultant you will play a critical role in identifying and sizing opportunities, building robust business cases, and generating the evidence required to validate and prioritize growth bets. You will work closely with Managers and client teams to translate insights into actionable recommendations and executable plans.
Key Responsibilities
- Conduct structured analysis of customer needs, market dynamics, and competitive landscapes to identify actionable growth opportunities.
- Support robust, insight-led business cases to support investment decisions.
- Apply data-driven and hypothesis-led problem solving to assess opportunity viability and prioritize initiatives.
- Support and execute rapid validation approaches (e.g., concept testing, experimentation with real and synthetic customers) to generate evidence.
- Synthesize data and insights into clear, compelling recommendations that inform client decision-making.
- Collaborate with cross-functional teams (design, product, marketing, data/AI) to shape and refine customer-centric propositions.
- Contribute to the development of client-ready materials and storytelling, linking customer insight to commercial impact.
What Success Looks Like
- Delivers high-quality analysis and business cases that influence client investment and prioritization decisions
- Demonstrates increasing confidence in linking customer insight to financial impact and growth outcomes
- Applies structured thinking to break down ambiguous problems and progress workstreams independently
- Contributes to building evidence-backed recommendations that accelerate decision-making and reduce risk
- Builds strong collaboration skills and credibility within team and client environments
Basic Qualifications:
- 3+ years in strategy consulting, corporate innovation, or analytics roles with exposure to growth-oriented work.
Preferred Qualifications:
- Demonstrated consulting experience with client-facing delivery.
- Experience supporting business case development, financial modeling, or investment analysis
- Exposure to customer research, experimentation, or product/service development
- Ability to translate data and insights into clear, structured storytelling
- Experience working in or with CMT (Communications, Media, Technology) industries preferred
- MBA or relevant innovation program experience a plus.
- Excellent communication and collaboration skills in client-facing environments.
- Understanding of AI/ GenAI and its application to customer growth
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 05/30/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $196,000
Cleveland $59,100 to $156,800
Colorado $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York $66,300 to $196,000
New Jersey $68,000 to $196,000
Washington $80,200 to $180,300
New York City, NY
Atlanta, GA
Boston, MA
Chicago, IL
Detroit, MI
Minneapolis, MN
Philadelphia, PA
San Francisco, CA
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