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Platform Experience New Associate - Norwegian (CL13)

Dublin Job No. r00173408

Job Description

General Information

Position: Platform Experience New Associate - Norwegian

Location: Dublin, Ireland

Contract: Full-time role 40 hours per week, 12 month contract (with view to extension)

Work Hours: Must be flexible to work in a 24/7 environment

Reports To: App Review Team Lead

Role Summary

You should have an interest in protecting and improving user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing large volume of apps to help us keep our store policy complaint.

  • Perform a wide variety of application policy reviews.
  • Take action on violating apps.
  • Master policy knowledge to ensure high quality app reviews.
  • Must be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etc.
  • Majority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at

Key Responsibilities

  • Review the apps in given time in accordance to the policies set by the client.
  • Maintain optimum utilization during a working shift.
  • Perform high quality reviews.
  • Maintain the turnaround time on app reviews.
  • Should be up to date on the policy changes.
  • Be a standout colleague.
  • Provide reverse feedback on policies and apps.
  • Work in a 24x7 environment (rotating).
  • Take quality feedback and work on it.
  • Should be able to deal with sensitive material including sexual images, child pornography and hate & violence.
  • Ability to escalate when needed according to the process.
  • Being able to keep their knowledge of current affairs up to date (specifically American culture).
  • Should be able to navigate, search and download apps from client play store on the appropriate devices.
  • Experience using and downloading Android-based apps.

Skills & Experience

  • Fluency in Norwegian
  • Preferred Bachelor’s Degree any field
  • Should clear basic English language proficiency test
  • Computer savvy, Technologically capable – especially web browsers, and data entry skills

(Able to run virus and spyware scans).

  • Exposure to US culture
  • Ability to read and interpret text requests accurately
  • Proactive with a strong work ethic
  • Adaptable to learn new processes, concepts, and skills.
  • Demonstrates the ability to work as part of a team adding positive attitude and business focus.
  • Ability to work in a fast-paced deadline driven environment.
  • Ability to lead a team of multi-cultural analysts in a fast-paced environment.
  • Ability to clearly and effectively communicate.

In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images

You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.


Role-Specific Skills requirements

Problem Solving & Escalation Management

Customer Interaction 

Research Ability

Attention To Detail

Writing Composition


Call/Conversation Management

Please note that a minimum requirement in order to be successful for this role is to have a documented completion of a Leaving Certificate or High School equivalent.


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at  

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

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