Job Description

  • Process and review content that has been flagged for review of potentially sensitive content
  • Process and analyze complex legal removal requests efficiently and accurately ​for ​international ​complaints according to client guidelines and procedures
  • Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture.                       
  • Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
  • Assigned and accountable for workable solutions and processes within specific area of responsibility.
  • Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
  • Receive ​feedback ​and ​apply ​learnings ​quickly ​in ​a ​changing ​environment.
  • Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate
  • Addresses most non-routine issues
  • Ensures all work is performed in accordance with SLAs and metrics.
  • Responsible for activities assigned by the Operations Manager

#OpsIreland

In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.



Qualifications

Basic Qualifications:

  • High School/Leaving Cert or local equivalent level of Education
  • Minimum 1-2  years customer service experience in a professional work environment
  • Consistent high quality performance at or above target
  • Fluent in English and Dutch

Preferred Qualifications:

  • Previous legal experience/studies or experience with legal processes
  • Previous content review experience
  • Good knowledge of social media, associated technologies and online trends

Professional Skill Requirements:

  • Results & detail oriented
  • Strong written and verbal communication skills
  • Exceptional ​interpersonal ​skills ​and ​a ​commitment ​to ​professionalism
  • Can critically assess content strictly against client guidelines

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

#OpsIreland

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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