Job Description

  • Process and review content that has been flagged for review of potentially sensitive content
  • Process and analyze complex legal removal requests efficiently and accurately ​for ​international ​complaints according to client guidelines and procedures
  • Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture.                       
  • Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
  • Assigned and accountable for workable solutions and processes within specific area of responsibility.
  • Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
  • Receive ​feedback ​and ​apply ​learnings ​quickly ​in ​a ​changing ​environment.
  • Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate
  • Addresses most non-routine issues
  • Ensures all work is performed in accordance with SLAs and metrics.
  • Responsible for activities assigned by the Operations Manager

#OpsIreland

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Qualifications

Basic Qualifications:

  • High School/Leaving Cert or local equivalent level of Education
  • Minimum 1-2  years customer service experience in a professional work environment
  • Consistent high quality performance at or above target
  • Fluent in English and Dutch

Preferred Qualifications:

  • Previous legal experience/studies or experience with legal processes
  • Previous content review experience
  • Good knowledge of social media, associated technologies and online trends

Professional Skill Requirements:

  • Results & detail oriented
  • Strong written and verbal communication skills
  • Exceptional ​interpersonal ​skills ​and ​a ​commitment ​to ​professionalism
  • Can critically assess content strictly against client guidelines

#OpsIreland

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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