IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Python (Programming Language)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an IT Service Management Representative, a typical day involves overseeing the delivery and smooth operation of IT production systems and services. This role requires continuous monitoring to ensure that infrastructure services remain available and reliable. The individual supports the entire lifecycle of service management, addressing any operational challenges promptly to maintain client satisfaction. Coordination with various teams and stakeholders is a key part of the day, focusing on minimizing risks and ensuring that all production systems and devices function optimally without disruption.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and mitigate risks impacting service delivery.
- Facilitate communication between technical teams and business stakeholders to ensure alignment.
- Support junior team members by providing guidance and fostering a collaborative environment.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python (Programming Language).
- Strong knowledge of IT service management principles and best practices.
- Experience with monitoring and managing production IT systems and infrastructure.
- Ability to troubleshoot and resolve operational issues efficiently.
- Familiarity with automation and scripting to improve service delivery processes.
- Excellent communication skills to coordinate with diverse teams and stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Python (Programming Language).
- This position is based at our Indore office.
- A 15 years full time education is required.
Bhubaneswar
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.