Instructor Manager
Designation: Instructor Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
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What would you do? Lead, mentor, and oversee a team of 4–8 Career Level 8–9 training experts delivering high-impact virtual leadership training for a US-based logistics company. This is a team leadership + operational governance role combining hands-on training expertise with people management, client coordination, and strategic program oversight. Ensure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for? Education & Certifications • Bachelor s degree (HR, Leadership Development, Organizational Psychology, or related field) • Minimum TWO recognized LDP certifications (e.g., MBTI + Hogan, or equivalent) • Formal training in team management, coaching, or organizational development Experience (Critical) • 8–12 years leadership training delivery with US or global clients • 3+ years direct team leadership managing training professionals or learning functions • Proven ability conducting needs analysis, designing programs, implementing continuous improvement frameworks • Track record managing complex client relationships, presenting to C-suite, influencing decisions • Experience scaling programs from pilot to enterprise; managing multiple concurrent cohorts • Deep understanding of US logistics industry nuances and operational leadership challenges Key Skills & Competencies • ? Team Leadership: People management, coaching, performance management, conflict resolution • ? Client Stakeholder Management: Communication, C-suite presentations, expectation management, strategic partnerships • ? Governance & Compliance: SLAs, risk management, quality assurance, reporting • ? Data-Driven Decision Making: Training metrics, ROI analysis, translating insights into actions • ? Virtual Facilitation: Zoom, MS Teams, LMS proficiency; participant engagement; time zone flexibility • ? LDP Framework Expertise: Behavioral assessment integration; coaching proficiency • ? Problem-Solving & Adaptability: Responding to scope changes, technical issues, evolving client needs
Roles and Responsibilities: •Key Responsibilities Team Leadership & People Management • Supervise & Develop: Directly manage 8-10 CL8–9 trainers; provide 1:1 coaching, performance management, capability building, and talent development • Quality Assurance: Audit training delivery, review client deliverables, standardize methodologies, and implement corrective actions • Team Culture: Foster high-performance environment emphasizing ownership, excellence, continuous learning, and work-life balance across US time zones Client Coordination & Governance • Strategic Partnerships: Serve as primary escalation point for client leadership; manage scope, budget, timeline negotiations • Relationship Management: Conduct monthly business reviews, present quarterly performance dashboards and ROI metrics to client decision-makers • Program Governance: Monitor SLA compliance, delivery timelines, quality standards; maintain risk logs; ensure regulatory compliance • Post-Engagement Reviews: Document lessons learned and scale best practices across cohorts Reporting, Analytics & Continuous Improvement • Performance Dashboards: Develop team and program metrics—participant satisfaction, knowledge retention, on-time delivery, NPS, utilization • Monthly Reports: Consolidate delivery status, quality metrics, client feedback, and actionable recommendations • Continuous Improvement: Own measurement frameworks (pre/post assessments, 30–90-day follow-ups), analyze data, recommend curriculum and delivery innovations • Root-Cause Analysis: Address quality and client satisfaction issues with data-driven solutions Technical Expertise & LDP Mastery • LDP Frameworks: Demonstrate mastery of 1–2 recognized LDP frameworks (Hogan, DDI, CliftonStrengths, MBTI, Five Behaviors); mentor team on integration • Logistics Expertise: Deep knowledge of logistics industry challenges, frontline-to-executive leadership roles; advise on industry-specific customization • Thought Leadership: Stay current with LDP methodologies and emerging tools; recommend innovations
Navi Mumbai
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