Trust & Safety New Associate - GTNS - Viacon - Persian (CL13)
Trust & Safety New Associate – Viacon – Persian (CL13)
Location: Sandyford, Dublin 18, Ireland
Contract Type: Full-time, 12-month fixed-term contract (with the possibility of extension)
Working Hours: 40 hours per week, with flexibility required to work in a 24/7 operational environment.
About the Role
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Accenture’s Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.
This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Key Responsibilities
- Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
- Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
- Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
- Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
- Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
Emotional resilience, strong coping strategies, and effective stress-management skills are essential for this position.
At Accenture, employee health and well-being are a priority. We provide dedicated resources and support to help our Trust & Safety professionals manage the challenges associated with their responsibilities.
Active participation in Accenture's well-being support programme is a requirement of this role. The programme is specifically designed for the Trust & Safety community and promotes individual and collective well-being
Basic Qualifications / Skills Required
- Strong coping, emotional resilience, and stress-management skills • Excellent comprehension, communication, and English & Persian language skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
Preferred Qualifications
- Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Benefits of Working at Accenture
- Opportunity to work for a leading global organisation.
- Comprehensive training and professional development.
- Company-sponsored social events and team engagement activities.
- Career progression and internal growth opportunities.
- Diverse, inclusive, and collaborative working environment.
Language Assessment
As part of the recruitment process, candidates will be required to complete an English language assessment and a language assessment relevant to the position.
Candidates will be informed of the required proficiency levels to successfully perform the responsibilities of the role.
Night Shift Requirements
If the position requires night-shift work, employees must complete a night worker health assessment.
Fitness to work night shifts is a requirement of continued employment in a night-shift role. Employment may be terminated if an employee is unable to meet this requirement.
Trust & Safety – Content Moderation Disclaimer
Content moderation is meaningful and important work, but it can also be challenging.
Depending on the responsibilities of the role, employees may be directly or indirectly exposed to potentially sensitive, disturbing, or objectionable content. Strong emotional resilience, effective coping strategies, and stress-management skills are therefore essential.
At Accenture, we prioritise the health, safety, and well-being of our people. We provide dedicated support and resources to help employees manage the challenges associated with Trust & Safety responsibilities.
Employees are encouraged to actively participate in Accenture's well-being support programme, specifically designed for the Trust & Safety community, to develop skills that support both individual and collective well-being.
Visual Content Advisory
Due to the nature of the role, employees may frequently be exposed to flashing lights or contrasting light and dark patterns.
Inclusion, Diversity & Equal Opportunities
Accenture is an equal opportunities employer committed to creating an inclusive, accessible, and welcoming workplace where everyone can reach their full professional potential.
We welcome applications from all sections of society and do not discriminate on the basis of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation, or gender identity.
We are committed to fostering a diverse workforce and providing equal opportunities for professional growth and development.
Reasonable Adjustments
If you require any reasonable adjustments during the recruitment process, please let us know so that we can explore appropriate arrangements.
For assistance, please contact:
Dublin
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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