Quality, Training and Policy (QTP) Lead

The QTP Lead is accountable for setting the direction, design, and execution of quality and training strategy across multiple OpenAI sales motions. The role ensures that strategy is translated into consistent, high-quality delivery at scale, shaping how sales capability, quality standards, and performance improvement are governed and embedded across a rapidly growing account of 80+ sellers.

This role operates at the intersection of strategy, transformation, and delivery. It is responsible for defining how sales quality is measured and improved, how performance insight informs learning and enablement, and how training and quality disciplines scale as the OpenAI account grows. It brings industry best practice on learning and enablement to how Accenture designs, governs, and evolves learning and quality capabilities in a high-growth sales environment.

The role line manages a growing team, initially comprising a Training Lead and two Sales Quality Analysts, with clear accountability for the uptime, consistency, and effectiveness of training and quality delivery. As the sales team grows, the QA function and the scope of this role will scale accordingly, creating a sustained platform for client value, operational maturity, and leadership impact.

Working closely with account leadership, the S&C Insights team, Sales Operations, and client stakeholders, this role plays a central role in shaping how the account sells today and how it continuously gets better at selling over time.

Quality & Training Strategy

• Set the strategic direction for sales quality and training across multiple OpenAI sales motions(SMB, Renewals, Out Bound, Ads, Commerce), ensuring alignment to account goals and client expectations.
• Define how sales quality is interpreted, measured, and improved, ensuring standards are clear, consistently applied, and evolve as the programmes mature.
• Shape how sales capability development, quality assurance, and performance improvement are designed and governed at scale.
• Bring industry best practice and learning insights to continuously evolve the learning and quality approach across the account.

Leadership & Operating Model Ownership

• Line manage the Training Lead and two Sales Quality Analysts, with clear accountability for delivery standards, performance outcomes, and team development.
• Own the operating model for training and quality, ensuring uninterrupted delivery and consistent execution as seller and QA volumes scale.
• Scale the QA and training model in line with account growth, maintaining calibration, quality rigour, and clarity of roles.
• Coach and develop direct reports to operate as trusted partners to Sales Team leads, Sales Managers, Global Delivery lead, S&C Insights, and account leadership.

Governance & Performance Rhythms

• Establish and lead daily, weekly, and monthly governance rhythms to oversee training and quality delivery, performance trends, and priority actions.
• Ensure governance forums drive clear accountability, timely decision-making, and follow-through.
• Represent training and quality performance in account-level reviews, providing clear, insight-led perspectives on capability, quality, and risk.
• Maintain disciplined documentation and reporting to support transparency, auditability, and continuous improvement.

Insight-Led Enablement & Improvement

• Partner closely with the S&C Insights team and the Sales Team Leads to convert performance and quality data into targeted training, coaching, and enablement actions.
• Ensure assessment outcomes and error drivers directly inform learning priorities and sales behaviour reinforcement.
• Sponsor and guide root cause analysis using structured methodologies (e.g. RCA, PDCA, DMAIC) to address systemic performance and quality issues.
• Ensure insights are translated into practical, scalable enablement rather than one-off interventions.

Stakeholder & Client Partnership

• Act as the primary point of accountability for training and quality with internal leadership and client stakeholders.
• Align closely with Sales Operations leadership to ensure training and quality strategy supports sales execution and operational priorities.
• Lead training and quality-related change initiatives, ensuring clear communication, adoption, and sustained impact.