Customer Service Agent- Dutch
Position: Customer Support - Dutch
Location: onsite - Sandyford, D18.
Contract: Full-time role 40 hours per week
Work Hours: 24/7, Mon-Sun, 7am - 9pm on a rotational basis (no night shift).
As a Customer Service Agent, you will be responsible for reviewing business data to ensure accuracy and compliance with client-specific guidelines. Using designated tools and channels, you’ll stay informed of evolving policies to maintain high data quality. You’ll also act as an advocate for the user community and contribute to ongoing process improvement initiatives.
Roles and Responsibilities:
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Review business data based on client guidelines using established tools and channels.
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Developing deep knowledge within a complex product group.
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Stay informed and updated on evolving client policies and guidelines.
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Advocate for the user community, ensuring their needs are addressed.
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Investigate and prioritize advertising issues, escalating to a specialist through appropriate channels for further troubleshooting or de-bugging.
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Contribute to initiatives aimed at improving process efficiency and work quality.
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Participate in continuous training programs and collaborative discussions for personal and professional development.
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Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team.
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Facilitate a high-end customer experience related to support.
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Develop deep knowledge within a complex product group.
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Mentor team members and own product support areas.
For internal applicants, the type of contract will remain unchanged..
INCLUSION AND DIVERSITY
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Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
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Professional Skills
Excellent oral and written communication skills required.
Language Ability: Dutch & English
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
Aptitude to support sophisticated products.
Ability to overcome a product learning curve.
Ability to think critically and problem seek.
Ability to work in teams.
Bachelor’s Degree
Minimum of 1 year of experience Customer Service/Call Centre
Proficient in English
Proficient with using computers
YOE 0 to 1 years.
Language(s) Required: English and Dutch: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.
Dublin
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.