#ACN GN-Industry-Health- Health Engagement - Manager
tbd
Project Role: Health Engagement – Salesforce Manager
Project Role Description: We are seeking an experienced and influential Salesforce Manager with strong healthcare consulting expertise. This role focuses on driving business transformation and engagement strategies enabled by Salesforce across payer, provider, member, and broker ecosystems.
You will act as a trusted advisor to business stakeholders, helping organizations transform how they engage, communicate, and deliver services across the healthcare journey. This is a consulting-led role, focused on business outcomes, stakeholder advisory, and solution shaping.
Must have: US Healthcare (Payer or Provider domain) and Business Analysis/Consulting background along with experience working on Salesforce implementation programs
Good to have: Salesforce certifications (Admin, Health Cloud, Business Analyst etc.)
Roles & Responsibilities: -
- Lead Health Engagement transformations involving Salesforce across healthcare organizations and drive Digital front door strategies enabling seamless access to healthcare services
- Act as a strategic bridge between business and technology teams, translating healthcare business needs into scalable Salesforce-driven solutions
- Provide delivery oversight across requirement gathering, prioritization, UAT, and go-live, ensuring business value realization.
- Engage with senior stakeholders to define transformation vision, manage expectations, and resolve complex business challenges
- Establish governance and best practices across process design, documentation, and change management
- Mentor and lead teams (BAs, consultants, offshore teams), fostering a consulting-first and outcome-driven culture
- Ensure compliance with US healthcare regulations (HIPAA, CMS) and data privacy standards
- Drive continuous improvement across engagement models, operational processes, and Salesforce adoption
- Acquire skills that have utility across Health industry groups.
Required Qualifications
- Proven experience as a Manager/Lead Business Analyst in Agile environments for at least 2-3 Salesforce Implementations with US Healthcare Clients.
- Strong understanding of healthcare ecosystems including Payer Operations, Provider workflows, care management, and population health concepts.
- Excellent communication, facilitation, stakeholder management, and Team handling skills.
- Cross-cultural competence with the ability to thrive in a dynamic environment.
Preferred Skills
- Experience with Digital Front Door, Salesforce CRM, Contact Center, or Quote-to-Cash workflows in healthcare.
- Firsthand experience with Sales/Service Cloud/Health Cloud/Experience Cloud implementations in Salesforce
- Familiarity with tools like Jira, Confluence, or Azure DevOps.
- Ability to lead and collaborate with distributed and cross-geographical teams
Years of Experience: 8-12 years(s) of relevant experience is required
Educational Qualification: Bachelor’s degree or equivalent (15 years of full-time education); MBA or equivalent postgraduate degree is preferred.
Bengaluru
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.