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Application/Cloud Support Analyst - SAP CRM Service

Semarang Job No. r00136553 Temporary

Job Description

Key responsibilities may include:
• Help clients in defining their needs and direct them to the corresponding modules and functionalities
• Conceptualize functional analyses and the modeling of business processes in relation to project targets.
• Ensuring a cross-sectional view of the client's functional needs.
• Ensure the correlation between the development of solutions and the functional needs of the client.
• Perform the configuration of modules according to the business needs of the clients.
• Provide support and important technical and functional support during the deployment phases.
• Develop and provide leadership during testing and quality assurance phases
• Maintain technical documentation and transfer knowledge related to its responsibilities.
• Act as a consultant in their area of expertise and represent their department when interfacing with decision-making and technical bodies.
• Provide an monitoring role in order to understand and anticipate trends in their area of expertise, and make appropriate recommendations in terms of developing best practices for the company.


• Entry level: At least Bachelor's degree in IT , Computer Sciences , Business Administration, Engineering or related fields. Fresh graduates are encouraged to apply.
• For experienced hires: more than 2 years and above  in large-scale SAP deployment, support and/or upgrade projects on one or more of the following modules:  MM, PM, SD, FI, CO, PP/QM, SuccessFactors, IBP, ISU, Data Migration or others, ideally acquired in the consulting world.
• Possess a strong knowledge and experience in SAP configuration.
• Appreciated knowledge of the SAP Logistics part (SAP SD / SAP MM / SAP SD-MM / SAP CRM): procurement, pricing, purchase orders, pricing schemes, basic transactions, flows, integration points
• Extended knowledge and experience on RICEF, DEBUG/ABAP
• Know the integration points and 'tie-ins' with other modules
• Familiarity with SAP Charm and Solution Manager as well as Configuration and Logistic Execution
• Have developed very good interpersonal communication and user support management skills.
• Possess strong analytical, incident resolution and problem-solving skills
• Make quality decisions
• Good communication in English
• Willing to work or relocate in Semarang

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