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IT Operating Model Consultant

Jakarta Job No. r00026631 Full-time

Job Description

The Accenture Technology Strategy & Advisory (TS&A) help clients transform their application, information and technology architecture to achieve an end-to-end IT architecture that is required by today’s increasingly digital businesses.

Our TS&A professionals (ITOM) help clients plan, and implement a Multi-Speed IT Operating Model, covering IT Processes, Functions, Governance, Performance and Tool by mapping customer business problems to reusable end-to-end operating model and technology solutions.

A professional at this position level may have the following responsibilities:
• Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives
• Drive, supervise and review technology diagnosis and assessment activities
• Identify opportunities for improvement based on benchmark data and doing high-level cost benefit analysis
• Develop a high level design which supports robust solutions, taking into account the user requirements, technical requirements, etc.
• Review and supervise design components
• Support sales growth through business development activities working closely with leadership to position offerings with clients
• Interact with senior management levels at a client and/or within Accenture, which may involve negotiating or influencing on significant matters
• Manage large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture through structured program or project management methodology
• Ability to meet travel requirements, when applicable


General Technical Requirements:

  • Having both knowledge and experiences in developing corporate IT Strategy, IT Master Plan and IT Transformation
  • Having the ability to provide expert knowledge on the solution and architecture of the overall information technology operating model, application landscape, Network and infrastructure
  • Having the ability to present the overall IT solution and/or architecture in front of the non-technical people and able to articulate the benefit/needs of each of the component of the solution
  • Having the ability to work with  other business users to understand their business needs and translate those needs into IT needs 
  • Having the ability to present the new trends of technology to business users in a concise and appropriate manner
  • Able to implement the IT Solution Architect that integrates the best/common practice with the client environment  
  • Having the ability to provide guidance to team members to develop the solution and also mentor the team to learn 

Specific Technical Requirements

  • Having both knowledge and experiences on the following IT Operating Model/IT Service Management implementations:
  • Defining, designing and implementing an IT Operating Model, covering IT processes, Functions, Governance, Performance and Tool
  • Implementing IT Service Management Tools
  • Designing and implementing Shared Service Center (SSC) with focus on IT

Professional Skill Requirements

  • Presents ideas clearly and concisely in verbal and written communications
  • Present and communicate information or ideas to technical and non-technical audiences in ways that help them relate to message effectively
  • Work in a team-oriented environment through effective work facilitation and collaboration
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent challenges
  • Deliver results with minimum supervision and general guidance
  • Work creatively and analytically to describe and solve large or complex problems
  • Highly analytical thinking with demonstrated ability for identifying, scrutinizing, improving, and streamlining complex work processes
  • Make rational and informed decisions that have lasting impact on area of responsibility with the potential to impact outside area of responsibility
  • Focus on end goals and drive progression towards successful outcomes
  • Anticipates and identifies risks, mitigating actions, and ownership

Job Qualification:

  • Solid experience in Information Technology area for up to 5 years of experience (total experience) in developing and implementing IT Strategy/Blueprint and IT Operating Model
  • Has had experiences in Shared Services Related technologies (Ticketing tool, Service Management Tool, Process Automation, ETC)
  • (Advantage)Has worked in Shared Services Center or created design for Shared Service Center related to IT area that support multi tower SSC
  • (Advantage) Hold related IT certification (e.g. ITIL, ITOM, etc)
  • (Advantage) Has worked for known, well reputable local or international IT/Business Consulting companies
  • (Advantage) Has worked for both local/international big clients with complex IT Landscape

Qualification & Accreditation

  • (Mandatory) Bachelor’s (or higher) degree in Information Technology  / Computer Science
  • (Preffered) PMP / PRINCE2 certified
  • (Preffered)  ITIL / TOGAF / COBIT certifications

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