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IT Operating Model Consultant
Jakarta
Job No. r00026631
Full-time
Job Description
The Accenture Technology Strategy & Advisory (TS&A) help clients transform their application, information and technology architecture to achieve an end-to-end IT architecture that is required by today’s increasingly digital businesses.
Our TS&A professionals (ITOM) help clients plan, and implement a Multi-Speed IT Operating Model, covering IT Processes, Functions, Governance, Performance and Tool by mapping customer business problems to reusable end-to-end operating model and technology solutions.
A professional at this position level may have the following responsibilities:
• Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives
• Drive, supervise and review technology diagnosis and assessment activities
• Identify opportunities for improvement based on benchmark data and doing high-level cost benefit analysis
• Develop a high level design which supports robust solutions, taking into account the user requirements, technical requirements, etc.
• Review and supervise design components
• Support sales growth through business development activities working closely with leadership to position offerings with clients
• Interact with senior management levels at a client and/or within Accenture, which may involve negotiating or influencing on significant matters
• Manage large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture through structured program or project management methodology
• Ability to meet travel requirements, when applicable
Qualifications
General Technical Requirements:
- Having both knowledge and experiences in developing corporate IT Strategy, IT Master Plan and IT Transformation
- Having the ability to provide expert knowledge on the solution and architecture of the overall information technology operating model, application landscape, Network and infrastructure
- Having the ability to present the overall IT solution and/or architecture in front of the non-technical people and able to articulate the benefit/needs of each of the component of the solution
- Having the ability to work with other business users to understand their business needs and translate those needs into IT needs
- Having the ability to present the new trends of technology to business users in a concise and appropriate manner
- Able to implement the IT Solution Architect that integrates the best/common practice with the client environment
- Having the ability to provide guidance to team members to develop the solution and also mentor the team to learn
Specific Technical Requirements
- Having both knowledge and experiences on the following IT Operating Model/IT Service Management implementations:
- Defining, designing and implementing an IT Operating Model, covering IT processes, Functions, Governance, Performance and Tool
- Implementing IT Service Management Tools
- Designing and implementing Shared Service Center (SSC) with focus on IT
Professional Skill Requirements
- Presents ideas clearly and concisely in verbal and written communications
- Present and communicate information or ideas to technical and non-technical audiences in ways that help them relate to message effectively
- Work in a team-oriented environment through effective work facilitation and collaboration
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent challenges
- Deliver results with minimum supervision and general guidance
- Work creatively and analytically to describe and solve large or complex problems
- Highly analytical thinking with demonstrated ability for identifying, scrutinizing, improving, and streamlining complex work processes
- Make rational and informed decisions that have lasting impact on area of responsibility with the potential to impact outside area of responsibility
- Focus on end goals and drive progression towards successful outcomes
- Anticipates and identifies risks, mitigating actions, and ownership
Job Qualification:
- Solid experience in Information Technology area for up to 5 years of experience (total experience) in developing and implementing IT Strategy/Blueprint and IT Operating Model
- Has had experiences in Shared Services Related technologies (Ticketing tool, Service Management Tool, Process Automation, ETC)
- (Advantage)Has worked in Shared Services Center or created design for Shared Service Center related to IT area that support multi tower SSC
- (Advantage) Hold related IT certification (e.g. ITIL, ITOM, etc)
- (Advantage) Has worked for known, well reputable local or international IT/Business Consulting companies
- (Advantage) Has worked for both local/international big clients with complex IT Landscape
Qualification & Accreditation
- (Mandatory) Bachelor’s (or higher) degree in Information Technology / Computer Science
- (Preffered) PMP / PRINCE2 certified
- (Preffered) ITIL / TOGAF / COBIT certifications
