For Communications Service Providers (CSPs) to capture the promise of the Pervasive Network, they need to reinvent themselves and become a key part of customers' daily lives. One requirement will be the transformation of Network Operations, including provisioning (order to activate), maintenance (ticket to repair) and service experience management processes, which face renewed customer expectations.
Intelligent Network Operations enable CSPs to transform their current operating model into a digital platform organization that delivers better value to customers.
- Customer-centric approach: Scale, de-risk and orchestrate the execution of large network programs across delivery ecosystems.
- Agile and data-driven culture: Leverage automation (including robotics process automation (RPA) and artificial intelligence (AI)), digital tools (including virtual reality) and analytics.
- Eco-system value: Utilize new sourcing models such as crowdsourcing and liquid workforce.